What is NCI-AD?

Establish in 2015, National Core Indicators—Aging and Disabilities™ (NCI-AD™) is a voluntary effort by state aging and physical disability agencies to measure and track their performance using a standardized set of nationally validated measures. The effort is coordinated by Advancing States and Human Services Research Institute (HSRI). Learn more about our history here.

In 2021-22 a total of 19 states participated in NCI-AD. Not all participating states do all surveys every year.

What is the NCI-AD
Adult Consumer Survey?

The NCI-AD Adult Consumer Survey (ACS), is standardized survey conducted with a person receiving long term services and supports (LTSS) through state aging and physical disability systems. Surveys are conducted by trained surveyors through in-person, secure video meeting, or over-the-phone conversations with service participants. The main part of the survey contains subjective questions about how well services are supporting the person; these can only be answered by the person themselves. A subset of more objective questions may be answered by a proxy respondent if needed. In addition to the questions for service participants, the survey also collects background information on the person –demographic and service-related data – mainly from service agency records. In 2021-22, the survey included two state-optional modules:

Person-Centered Planning Module. This is a series of questions that ask about the person-centered planning process, including the person’s experience developing the service plan and the service planning meeting. The following states conducted the Person-Centered Planning Module: CO, DE, GA, IN, KS, MI, MN, MO, NJ, OK, TX, WA, WI.

COVID-19 Supplement. This included a series of questions of the person’s experience with services during COVID-19 and the overall impact of the pandemic on the person’s life. The following states conducted the COVID-19 Supplement: CO, DE, GA, IN, KS, MI, MN, MO, NJ, OK, TX, WA, WI.

Sampling

There is considerable variation in how states’ long-term services and supports (LTSS) programs serving older adults and adults with physical disabilities are organized, funded, and administered. The NCI-AD program allows states to include programs funded through Medicaid, the Older Americans Act, Program of All-Inclusive Care for the Elderly (PACE), state-only funds, and/or other state- and federal-blended funds. The NCI-AD project team works closely with each participating NCI-AD state to advise and track which LTSS program populations and sub-populations are included in the state’s sampling strategy, how that sample is designed and how many surveys are targeted for completion. See detailed information on state sample frames here.

New Jersey Specific Sample

Total Sample Frame: 29197

Total surveys completed: 679

Overall Margin of Error 3.72%

Program Category

Table 1. Classification of 2021-22 State programs

STATE Program Funding Source Description of Program Total Population Eligible for NCI-AD Total Usable Surveys Collected MoE (95%Confidence, 0.5 Distribution) MoE (95%Confidence, 0.7 Distribution)
NJ MLTSS HCBS Medicaid waiver – Managed Care Managed Care Organization (MCO) members who reside in the community, meet nursing facility level of care, and enrolled in Managed Long Term Services and Supports (MLTSS). These members are eligible to receive MLTSS home and community-based services (HCBS). MLTSS/HCBS members enrolled in the Fully Integrated Dual Eligible Specials Needs Plan (FIDE SNP) will be identified as a subpopulation of the MLTSS/HCBS population through the use of a letter added to the Survey Code. Members enrolled in FIDE SNP have services and benefits of both Medicare and Medicaid coordinated by the MCO Care Manager. 28242 567 4.12% 3.77%
NJ PACE Medicare and Medicaid Individuals enrolled in Program of All-inclusive Care for the Elderly (PACE) must be 55 years of age or older and require nursing home level of care, but be able to live safely in the community at time of enrollment. 955 112 9.26% 8.49%

What is included in this report?

This report presents New Jersey 2021-22 ACS demographics and outcomes results. Data are shown for the overall statewide average, broken out by program sampled, and include the weighted NCI-AD Average.

Please note: Extreme caution should be used when interpreting results where the number of valid responses is small. Each program’s valid number of responses (valid Ns) is shown in every chart and table in this report.

To protect people’s privacy we do not show the data when 20 or fewer people from a state or within a program responded to a question, however their data are included in the overall state average.

Presentation of Data

Data may be viewed as bar charts or in tables by clicking the appropriate tab for each outcome. Data presented in charts are “collapsed” meaning that data grouped by response options to what is considered to reflect a positive outcome and all other responses. Tables represent the un-collapsed data outcomes.

All NCI-AD data are collapsed “yes” responses only, unless otherwise noted.

All state and NCI-AD averages throughout this report are “weighted” to account for any non-proportional sampling of programs and to “rebalance” the states’ sample sizes according to their populations of survey-eligible service recipients. See more details on weighting in Part II of this report.

Results

Demographics

Table 2. Average age (reported for those under 90 years old)

Program Age N
Aetna Better Health of New Jersey 74.1 101
AMERIGROUP New Jersey 66.5 103
Horizon NJ Health 67.5 103
UnitedHealthcare Community Plan 69.9 94
WellCare of New Jersey 73.6 97
PACE 70.6 111
Overall State Average 70.3 609
NCI-AD Weighted Average 66.8 12847

Table 3. Age Category (including those 90 and older)

Program 18-44 45-64 65-89 90+ N
Aetna Better Health of New Jersey 3% 16% 67% 14% 118
AMERIGROUP New Jersey 8% 26% 53% 13% 118
Horizon NJ Health 4% 29% 58% 8% 112
UnitedHealthcare Community Plan 5% 21% 60% 15% 110
WellCare of New Jersey 5% 13% 73% 9% 107
PACE 0% 22% 77% 1% 112
Overall State Average 5% 21% 62% 11% 677
NCI-AD Weighted Average 8% 27% 58% 6% 13593

Table 4. Gender

Program Male Female Other Don’t know or unclear N
Aetna Better Health of New Jersey 31% 69% 0% 0% 118
AMERIGROUP New Jersey 31% 69% 0% 0% 118
Horizon NJ Health 30% 70% 0% 0% 112
UnitedHealthcare Community Plan 28% 72% 0% 0% 111
WellCare of New Jersey 27% 73% 0% 0% 108
PACE 30% 70% 0% 0% 112
Overall State Average 29% 71% 0% 0% 679
NCI-AD Weighted Average 32% 68% 0% 0% 13595

Table 5. Race and ethnicity

Program American Indian or Alaska Native Asian Black or African American Pacific Islander White Hispanic or Latino Other Don’t know Unclear/Refused/No Response N
Aetna Better Health of New Jersey 0% 25% 18% 0% 36% 18% 3% 2% 0% 117
AMERIGROUP New Jersey 0% 4% 16% 0% 24% 48% 6% 3% 0% 117
Horizon NJ Health 0% 5% 24% 0% 45% 23% 3% 0% 0% 112
UnitedHealthcare Community Plan 0% 7% 25% 0% 32% 31% 1% 4% 0% 109
WellCare of New Jersey 2% 43% 8% 0% 11% 25% 7% 4% 0% 108
PACE 4% 3% 44% 0% 45% 9% 1% 0% 0% 112
Overall State Average 0% 16% 19% 0% 30% 29% 4% 2% 0% 675
NCI-AD Weighted Average 2% 5% 23% 0% 60% 9% 2% 3% 2% 13134

Table 6. Marital Status

Program Single, never married Married or in domestic partnership Separated or divorced Widowed Don’t know or unclear N
Aetna Better Health of New Jersey 24% 21% 13% 33% 9% 112
AMERIGROUP New Jersey 36% 13% 21% 25% 5% 115
Horizon NJ Health 30% 17% 21% 25% 6% 109
UnitedHealthcare Community Plan 33% 16% 15% 24% 13% 109
WellCare of New Jersey 24% 22% 15% 33% 6% 103
PACE 27% 7% 41% 24% 0% 111
Overall State Average 29% 17% 18% 28% 8% 659
NCI-AD Weighted Average 28% 15% 27% 25% 4% 13114

Table 7. Preferred Language

Program English Spanish Other Don’t know or unclear N
Aetna Better Health of New Jersey 56% 15% 29% 0% 118
AMERIGROUP New Jersey 49% 40% 10% 1% 117
Horizon NJ Health 75% 16% 9% 0% 112
UnitedHealthcare Community Plan 67% 26% 7% 0% 109
WellCare of New Jersey 25% 23% 53% 0% 106
PACE 95% 5% 0% 0% 112
Overall State Average 56% 23% 21% 0% 674
NCI-AD Weighted Average 89% 4% 7% 0% 13409

Table 8. Residential Designation

Categories created using zip codes and corresponding RUCA codes

Program Metropolitan Micropolitan Rural Small Town N
Aetna Better Health of New Jersey 97% 1% 0% 0% 117
AMERIGROUP New Jersey 99% 1% 0% 0% 117
Horizon NJ Health 98% 0% 0% 0% 111
UnitedHealthcare Community Plan 99% 0% 0% 0% 110
WellCare of New Jersey 99% 1% 0% 0% 104
PACE 89% 11% 0% 0% 112
Overall State Average 98% 1% 0% 0% 671
NCI-AD Weighted Average 72% 14% 6% 9% 13085

Table 9. Median Income (based on zip code)

Newly reported in 2021-2022

Program $0- $9,999 $10,000- $19,999 $20,000- $29,999 $30,000- $39,999 $40,000- $49,999 $50,000- $59,999 $60,000- $69,999 $70,000- $79,999 $80,000- $89,999 $90,000- $99,999 $100,000 and over N
Aetna Better Health of New Jersey 0% 1% 5% 8% 12% 15% 5% 16% 14% 9% 16% 115
AMERIGROUP New Jersey 0% 2% 8% 17% 21% 15% 6% 11% 7% 3% 11% 115
Horizon NJ Health 0% 0% 2% 10% 25% 14% 14% 12% 11% 8% 5% 109
UnitedHealthcare Community Plan 0% 1% 4% 17% 21% 17% 14% 8% 6% 3% 9% 109
WellCare of New Jersey 0% 0% 2% 5% 29% 13% 6% 18% 12% 4% 12% 103
PACE 0% 1% 6% 23% 26% 12% 10% 5% 12% 0% 4% 112
Overall State Average 0% 1% 4% 12% 22% 15% 9% 13% 10% 5% 10% 663
NCI-AD Weighted Average 0% 1% 9% 27% 27% 16% 9% 5% 3% 1% 1% 12977

Table 10. Type of Residence

Program Own or family house or apartment Senior living apartment or complex Group home, adult family home, foster home, host home Assisted living facility, residential care facility Nursing facility, nursing home Homeless or temporary shelter Other Don’t know or unclear N
Aetna Better Health of New Jersey 70% 12% 3% 13% 3% 0% 0% 0% 118
AMERIGROUP New Jersey 78% 12% 4% 5% 0% 0% 1% 0% 118
Horizon NJ Health 72% 18% 0% 8% 0% 1% 1% 0% 112
UnitedHealthcare Community Plan 71% 11% 1% 14% 2% 0% 1% 0% 111
WellCare of New Jersey 69% 29% 0% 1% 1% 0% 1% 0% 108
PACE 72% 23% 3% 1% 1% 0% 0% 0% 112
Overall State Average 72% 16% 2% 8% 1% 0% 1% 0% 679
NCI-AD Weighted Average 76% 7% 2% 7% 6% 0% 2% 1% 13448

Table 11. Who the person lives with

Program No One – Lives Alone Spouse or Partner Other Family Friend(s) Live-in PCA Others Don’t know or unclear N
Aetna Better Health of New Jersey 25% 9% 47% 1% 0% 20% 0% 116
AMERIGROUP New Jersey 34% 14% 42% 0% 3% 10% 0% 118
Horizon NJ Health 43% 12% 39% 1% 1% 8% 0% 111
UnitedHealthcare Community Plan 40% 14% 32% 0% 0% 16% 2% 111
WellCare of New Jersey 47% 17% 36% 0% 0% 2% 0% 108
PACE 74% 5% 17% 1% 0% 4% 0% 112
Overall State Average 39% 13% 39% 0% 1% 11% 0% 676
NCI-AD Weighted Average 47% 13% 28% 2% 2% 9% 1% 13355

Table 12. Address Change

Program Yes No Don’t know or unclear N
Aetna Better Health of New Jersey 4% 93% 3% 118
AMERIGROUP New Jersey 3% 97% 0% 118
Horizon NJ Health 3% 97% 0% 111
UnitedHealthcare Community Plan 3% 96% 1% 109
WellCare of New Jersey 6% 93% 1% 108
PACE 2% 98% 0% 110
Overall State Average 4% 95% 1% 674
NCI-AD Weighted Average 6% 92% 2% 12980
Program No Yes N
Aetna Better Health of New Jersey 96% 4% 115
AMERIGROUP New Jersey 97% 3% 118
Horizon NJ Health 97% 3% 111
UnitedHealthcare Community Plan 97% 3% 108
WellCare of New Jersey 93% 7% 107
PACE 98% 2% 110
Overall State Average 96% 4% 669
NCI-AD Weighted Average 94% 6% 12752

Table 13. Where people moved from (if moved in the last 6 months)

Program Own or family house or apartment Senior living apartment or complex Group home, adult family home, foster home, host home Assisted living facility, residential care facility Nursing facility, nursing home Homeless or temporary shelter Other Don’t know or unclear N
Overall State Average 89% 6% 0% 0% 0% 5% 0% 0% 22
NCI-AD Weighted Average 63% 5% 4% 5% 5% 3% 14% 1% 689
* The following programs had an N of less than 20 and were not shown: Aetna Better Health of New Jersey, AMERIGROUP New Jersey, Horizon NJ Health, UnitedHealthcare Community Plan, WellCare of New Jersey, PACE

Table 14. Diagnoses

All categories except ‘physical disability’, ‘intellectual or other developmental disability’, and ’Alzheimer’s disease or other dementia are new in 2021-22. Categories are not mutually exclusive; therefore, N is not shown.

Program Physical Disability Traumatic brain injury or other acquired brain injury Intellectual or other developmental disability Alzheimer’s disease or dementia Heart Disease Cancer Chronic Obstructive pulmonary disease (COPD) Stroke Diabetes Hypertension (or high blood pressure
Aetna Better Health of New Jersey 96% 4% 1% 27% 31% 8% 10% 16% 32% 65%
AMERIGROUP New Jersey 42% 11% 3% 12% 35% 9% 14% 22% 35% 70%
Horizon NJ Health 59% 8% 0% 20% 44% 9% 22% 28% 36% 65%
UnitedHealthcare Community Plan 76% 2% 2% 21% 34% 12% 26% 15% 36% 65%
WellCare of New Jersey 55% 4% 1% 6% 32% 8% 14% 7% 40% 79%
PACE 38% 4% 4% 12% 32% 5% 28% 15% 49% 75%
Overall State Average 65% 6% 1% 17% 35% 9% 17% 18% 36% 69%
NCI-AD Weighted Average 70% 11% 8% 11% 33% 12% 23% 20% 37% 60%

Table 15. Person has chronic psychiatric or mental health diagnosis

Program Yes No Don’t know or unclear N
Aetna Better Health of New Jersey 11% 78% 11% 118
AMERIGROUP New Jersey 31% 65% 4% 118
Horizon NJ Health 25% 71% 4% 112
UnitedHealthcare Community Plan 17% 71% 12% 111
WellCare of New Jersey 25% 72% 3% 105
PACE 31% 64% 4% 112
Overall State Average 22% 71% 7% 676
NCI-AD Weighted Average 35% 61% 3% 12828

Table 16. Level of Mobility

Categories are not mutually exclusive (except ‘Don’t know or unclear or unclear’).

Program Non-Ambulatory Moves self with wheelchair Moves self with other aids Moves self without aids Don’t know or unclear N
Aetna Better Health of New Jersey 5% 18% 65% 7% 8% 117
AMERIGROUP New Jersey 11% 11% 63% 14% 3% 118
Horizon NJ Health 13% 22% 55% 13% 3% 111
UnitedHealthcare Community Plan 6% 31% 65% 6% 10% 110
WellCare of New Jersey 4% 4% 81% 13% 0% 108
PACE 0% 24% 54% 29% 0% 110
Overall State Average 8% 17% 65% 11% 4% 674
NCI-AD Weighted Average 8% 21% 53% 27% 8% 13086

Table 17. Has history of frequent falls (more than two falls in a six-month period)

Program Yes No Don’t know or unclear N
Aetna Better Health of New Jersey 18% 78% 3% 116
AMERIGROUP New Jersey 14% 85% 1% 118
Horizon NJ Health 26% 73% 1% 112
UnitedHealthcare Community Plan 18% 77% 5% 111
WellCare of New Jersey 21% 79% 0% 107
PACE 18% 81% 1% 110
Overall State Average 19% 79% 2% 674
NCI-AD Weighted Average 28% 70% 1% 12866

Table 18. Receives Medicare

Program Yes No Don’t know or unclear N
Aetna Better Health of New Jersey 84% 16% 0% 116
AMERIGROUP New Jersey 81% 19% 0% 117
Horizon NJ Health 82% 18% 0% 112
UnitedHealthcare Community Plan 89% 11% 0% 110
WellCare of New Jersey 83% 16% 1% 107
PACE 86% 14% 0% 111
Overall State Average 84% 16% 0% 673
NCI-AD Weighted Average 79% 18% 3% 12473

Table 19. Length of time receiving LTSS services in current program

Program 0 - 5 months 6 months – less than 1 year 1 year – less than 3 years 3 or more years Don’t know or unclear N
Aetna Better Health of New Jersey 1% 9% 69% 21% 0% 118
AMERIGROUP New Jersey 1% 1% 64% 35% 0% 118
Horizon NJ Health 0% 1% 39% 60% 0% 110
UnitedHealthcare Community Plan * 3% 0% 17% 32% 48% 110
WellCare of New Jersey 1% 1% 59% 39% 0% 106
PACE 0% 0% 36% 64% 0% 109
Overall State Average 1% 2% 50% 38% 9% 671
NCI-AD Weighted Average 7% 6% 28% 54% 5% 11942

Outcome Tables and
Comparisons across Programs

Community Participation

Table 21. Gets to do things outside of their home as much as they want to

Bar chart

Table

Program Yes No N
Aetna Better Health of New Jersey 71% 29% 52
AMERIGROUP New Jersey 69% 31% 71
Horizon NJ Health 60% 40% 80
UnitedHealthcare Community Plan 59% 41% 63
WellCare of New Jersey 75% 25% 81
PACE 75% 25% 106
Overall State Average 67% 33% 453
NCI-AD Weighted Average 62% 38% 9950

Table 22. Takes part in activities with others as much as they want to (in-person or virtually)

Question changed in 2021-22

Bar chart

Table

Program Yes Sometimes No N
Aetna Better Health of New Jersey 57% 16% 27% 51
AMERIGROUP New Jersey 51% 12% 36% 72
Horizon NJ Health 52% 23% 25% 83
UnitedHealthcare Community Plan 54% 16% 30% 63
WellCare of New Jersey 43% 25% 31% 83
PACE 63% 12% 25% 108
Overall State Average 51% 19% 30% 460
NCI-AD Weighted Average 58% 11% 31% 9904

Table 23. Reasons cannot always take part in activities with others as much as they want to (in-person or virtually)

Bar chart

Table

Program Cost or money Transportation Accessibility or lack of equipment Health limitations Not enough help, staffing,or personal assistance Feeling unwelcome in the community Feeling unsafe No community activities outside of home available Lack of information or doesn’t know what type of community activities are available Does not have technology or equipment Other N
Aetna Better Health of New Jersey 0% 9% 9% 68% 0% 0% 0% 0% 0% 0% 36% 22
AMERIGROUP New Jersey 3% 15% 3% 59% 3% 3% 6% 0% 0% 3% 21% 34
Horizon NJ Health 11% 21% 8% 79% 8% 0% 3% 3% 5% 8% 18% 38
UnitedHealthcare Community Plan 7% 10% 10% 76% 3% 0% 3% 0% 0% 3% 24% 29
WellCare of New Jersey 7% 28% 9% 63% 2% 0% 2% 2% 0% 5% 7% 43
PACE 8% 40% 5% 70% 5% 0% 5% 8% 15% 8% 15% 40
Overall State Average 6% 19% 8% 69% 4% 1% 3% 1% 2% 5% 18% 206
NCI-AD Weighted Average 11% 29% 6% 52% 5% 2% 4% 3% 6% 10% 19% 3908

Access to Community

Table 24. Has transportation to do the things they want outside of home

Proxy respondents were allowed for this question

Bar charts

Tables

Program Yes Sometimes No N
Aetna Better Health of New Jersey 78% 12% 10% 102
AMERIGROUP New Jersey 75% 12% 13% 110
Horizon NJ Health 68% 20% 12% 94
UnitedHealthcare Community Plan 69% 18% 13% 95
WellCare of New Jersey 69% 20% 11% 104
PACE 54% 23% 23% 105
Overall State Average 72% 16% 12% 610
NCI-AD Weighted Average 74% 11% 15% 12174

Table 25. Has transportation to get to medical appointments

Proxy respondents were allowed for this question

Bar charts

Tables

Program Yes Sometimes No N
Aetna Better Health of New Jersey 95% 3% 2% 107
AMERIGROUP New Jersey 92% 4% 5% 111
Horizon NJ Health 93% 4% 3% 102
UnitedHealthcare Community Plan 93% 3% 5% 107
WellCare of New Jersey 94% 2% 4% 106
PACE 99% 1% 0% 107
Overall State Average 94% 3% 3% 640
NCI-AD Weighted Average 90% 6% 4% 12623

Everyday Living

Table 26. Needs at least some assistance with everyday activities (such as preparing meals, housework, shopping or taking their medications)

Proxy respondents were allowed for this question

Bar chart

Tables

Program Some A lot None N
Aetna Better Health of New Jersey 28% 68% 4% 114
AMERIGROUP New Jersey 30% 67% 3% 115
Horizon NJ Health 29% 68% 4% 111
UnitedHealthcare Community Plan 31% 67% 2% 106
WellCare of New Jersey 41% 55% 4% 107
PACE 66% 12% 21% 112
Overall State Average 33% 63% 4% 665
NCI-AD Weighted Average 39% 51% 11% 13376

Table 27. Gets enough support for everyday activities (if needs at least some assistance)

Proxy respondents were allowed for this question

Bar chart

Tables

Program Yes, always No, not always N
Aetna Better Health of New Jersey 88% 12% 109
AMERIGROUP New Jersey 90% 10% 108
Horizon NJ Health 82% 18% 104
UnitedHealthcare Community Plan 81% 19% 101
WellCare of New Jersey 93% 7% 101
PACE 86% 14% 86
Overall State Average 87% 13% 609
NCI-AD Weighted Average 77% 23% 12059

Table 28. Needs at least some assistance with self-care (such as bathing, dressing, going to the bathroom, eating, or moving around their home)

Proxy respondents were allowed for this question

Bar chart

Tables

Program Some A lot None N
Aetna Better Health of New Jersey 26% 64% 10% 108
AMERIGROUP New Jersey 28% 63% 9% 116
Horizon NJ Health 35% 57% 7% 110
UnitedHealthcare Community Plan 37% 60% 3% 105
WellCare of New Jersey 37% 53% 10% 106
PACE 42% 9% 49% 112
Overall State Average 33% 58% 9% 657
NCI-AD Weighted Average 33% 38% 29% 13311

Table 29. Gets enough support for self-care (if needs at least some assistance)

Proxy respondents were allowed for this question

Bar chart

Tables

Program Yes, always No, not always N
Aetna Better Health of New Jersey 88% 12% 94
AMERIGROUP New Jersey 85% 15% 104
Horizon NJ Health 80% 20% 102
UnitedHealthcare Community Plan 78% 22% 99
WellCare of New Jersey 90% 10% 93
PACE 87% 13% 54
Overall State Average 84% 16% 546
NCI-AD Weighted Average 78% 22% 9889

Work

Table 30. Has a paid job

Proxy respondents were allowed for this question

Bar chart

Tables

Program Yes No N
Aetna Better Health of New Jersey 1% 99% 115
AMERIGROUP New Jersey 3% 97% 116
Horizon NJ Health 1% 99% 109
UnitedHealthcare Community Plan 0% 100% 109
WellCare of New Jersey 1% 99% 107
PACE 1% 99% 109
Overall State Average 1% 99% 665
NCI-AD Weighted Average 3% 97% 12708

Table 31. Wants a paid job (if they do not currently have one)

Bar chart

Tables

Program Yes Maybe, not sure No N
Aetna Better Health of New Jersey 6% 0% 94% 50
AMERIGROUP New Jersey 3% 3% 94% 66
Horizon NJ Health 12% 4% 84% 75
UnitedHealthcare Community Plan 3% 3% 94% 63
WellCare of New Jersey 2% 0% 98% 81
PACE 9% 10% 80% 107
Overall State Average 6% 3% 92% 442
NCI-AD Weighted Average 9% 5% 87% 9469

Table 32. Someone talked with them about job options (if they do not currently have a job but want one)

Bar chart

Tables

Program Yes No N
Overall State Average 24% 76% 28
NCI-AD Weighted Average 33% 67% 932
* The following programs had an N of less than 20 and were not shown: Aetna Better Health of New Jersey, AMERIGROUP New Jersey, Horizon NJ Health, UnitedHealthcare Community Plan, WellCare of New Jersey, PACE

Table 33. Person Volunteers

Proxy respondents were allowed for this question

Bar chart

Tables

Program Yes No N
Aetna Better Health of New Jersey 4% 96% 114
AMERIGROUP New Jersey 2% 98% 112
Horizon NJ Health 4% 96% 108
UnitedHealthcare Community Plan 1% 99% 101
WellCare of New Jersey 2% 98% 107
PACE 6% 94% 109
Overall State Average 3% 97% 651
NCI-AD Weighted Average 7% 93% 12441

Table 34. Wants to volunteer (if they do not currently)

Bar chart

Tables

Program Yes Maybe, not sure No N
Aetna Better Health of New Jersey 6% 2% 92% 48
AMERIGROUP New Jersey 2% 8% 91% 66
Horizon NJ Health 5% 8% 87% 77
UnitedHealthcare Community Plan 2% 7% 92% 61
WellCare of New Jersey 0% 5% 95% 81
PACE 1% 11% 88% 98
Overall State Average 3% 6% 91% 431
NCI-AD Weighted Average 8% 9% 83% 8838

Relationships

Table 35. Has friends or family they do not live with who are a part of their life

Bar chart

Table

Program Yes No N
Aetna Better Health of New Jersey 90% 10% 51
AMERIGROUP New Jersey 91% 9% 75
Horizon NJ Health 95% 5% 83
UnitedHealthcare Community Plan 91% 9% 66
WellCare of New Jersey 96% 4% 85
PACE 92% 8% 111
Overall State Average 93% 7% 471
NCI-AD Weighted Average 89% 11% 10739

Table 36. Able to see or talk to their friends and family when they want (if has friends or family they do not live with who are a part of their life)

Bar chart

Table

Program Yes, always, or chooses not to Most of the time, usually No, only sometimes or rarely, or only some family and/or friends N
Aetna Better Health of New Jersey 87% 9% 4% 45
AMERIGROUP New Jersey 88% 8% 5% 65
Horizon NJ Health 85% 13% 3% 78
UnitedHealthcare Community Plan 88% 8% 3% 60
WellCare of New Jersey 89% 10% 1% 79
PACE 77% 17% 6% 102
Overall State Average 87% 10% 3% 429
NCI-AD Weighted Average 85% 11% 5% 9699

Table 37. Reasons cannot always see or talk to friends or family

Bar chart

Table

Program Availability of transportation Accessibility Staffing/personal assistance unavailable Health limitations Someone prevents from/rules against No or limited access to a phone No or limited access to the internet Other N
PACE 9% 0% 4% 26% 0% 4% 0% 4% 23
Overall State Average 1% 0% 0% 9% 0% 0% 0% 16% 65
NCI-AD Weighted Average 14% 4% 1% 12% 1% 1% 1% 20% 1389
* The following programs had an N of less than 20 and were not shown: Aetna Better Health of New Jersey, AMERIGROUP New Jersey, Horizon NJ Health, UnitedHealthcare Community Plan, WellCare of New Jersey

Service Coordination

Table 38. How first found out about services they can get

Proxy respondents were allowed for this question

Bar chart

Table

Program Friend Family Aging and disability resource center; area agency on aging; center for independent living State or county agency Case manager or care coordinator Doctor, hospital, clinic Other provider or provider agency Media, newspaper, TV, radio, billboard, brochure, flyer, advertisement Internet or website Other N
Aetna Better Health of New Jersey 10% 21% 2% 7% 15% 20% 11% 2% 0% 4% 112
AMERIGROUP New Jersey 9% 20% 4% 7% 24% 23% 9% 1% 0% 4% 113
Horizon NJ Health 10% 13% 3% 10% 18% 28% 12% 0% 1% 3% 109
UnitedHealthcare Community Plan 7% 16% 4% 5% 24% 31% 10% 0% 1% 3% 99
WellCare of New Jersey 23% 28% 1% 6% 21% 22% 11% 0% 1% 8% 107
PACE 26% 28% 8% 6% 12% 21% 8% 2% 0% 3% 112
Overall State Average 12% 20% 3% 7% 20% 25% 10% 1% 1% 5% 652
NCI-AD Weighted Average 9% 17% 14% 13% 11% 19% 10% 1% 1% 4% 13081

Table 39. Can Contact their case manager/care coordinator when needs to

Proxy respondents were allowed for this question.

Bar chart

Table

Program Yes, always Most of the time, usually No N
Aetna Better Health of New Jersey 70% 20% 9% 88
AMERIGROUP New Jersey 86% 11% 3% 95
Horizon NJ Health 85% 12% 3% 98
UnitedHealthcare Community Plan 80% 13% 6% 82
WellCare of New Jersey 68% 28% 4% 90
PACE 79% 16% 5% 107
Overall State Average 78% 17% 5% 560
NCI-AD Weighted Average 77% 15% 8% 8715

Table 40. Who helps person most often (if anyone helps on a regular basis)

Proxy respondents were allowed for this question.

Bar chart

Table

Program Paid support worker who is not a friend or relative Paid family member or spouse or partner Paid friend Unpaid family member or spouse or partner Unpaid friend or volunteer Other N
Aetna Better Health of New Jersey 56% 13% 0% 29% 0% 2% 102
AMERIGROUP New Jersey 64% 18% 1% 16% 1% 0% 105
Horizon NJ Health 54% 22% 3% 19% 1% 2% 97
UnitedHealthcare Community Plan 60% 25% 0% 13% 0% 2% 99
WellCare of New Jersey 47% 25% 0% 24% 3% 1% 103
PACE 61% 1% 0% 31% 6% 1% 103
Overall State Average 56% 20% 1% 21% 1% 1% 609
NCI-AD Weighted Average 54% 21% 2% 21% 2% 1% 11418

Table 41. Additional people who help person on a regular basis

Proxy respondents were allowed for this question.

Bar chart

Table

Program Paid support worker who is not a friend or relative Paid family member or spouse/partner Paid friend Unpaid family member or spouse/partner Unpaid friend or volunteer Other No one else provides additional support N
Aetna Better Health of New Jersey 9% 3% 0% 56% 10% 0% 24% 102
AMERIGROUP New Jersey 14% 7% 1% 59% 9% 0% 17% 105
Horizon NJ Health 9% 4% 1% 47% 21% 1% 24% 97
UnitedHealthcare Community Plan 10% 2% 0% 59% 8% 0% 22% 98
WellCare of New Jersey 16% 7% 0% 60% 10% 1% 12% 102
PACE 24% 0% 0% 42% 8% 5% 23% 103
Overall State Average 12% 4% 0% 56% 12% 1% 20% 607
NCI-AD Weighted Average 19% 6% 1% 45% 10% 1% 29% 11159

Table 42. Paid support staff come and leave when they are supposed to

Proxy respondents were allowed for this question.

Bar chart

Table

Program Yes, all paid support workers, always or almost always Some, or usually No, never or rarely N
Aetna Better Health of New Jersey 93% 5% 2% 58
AMERIGROUP New Jersey 100% 0% 0% 53
Horizon NJ Health 93% 7% 0% 61
UnitedHealthcare Community Plan 93% 7% 0% 61
WellCare of New Jersey 91% 9% 0% 45
PACE 81% 15% 4% 79
Overall State Average 94% 6% 1% 357
NCI-AD Weighted Average 89% 8% 3% 6441

Table 43. Has a backup plan if their paid support staff do not show up

Proxy respondents were allowed for this question.

Bar chart

Table

Program Yes No N
Aetna Better Health of New Jersey 90% 10% 52
AMERIGROUP New Jersey 81% 19% 52
Horizon NJ Health 76% 24% 58
UnitedHealthcare Community Plan 70% 30% 60
WellCare of New Jersey 76% 24% 45
PACE 85% 15% 68
Overall State Average 79% 21% 335
NCI-AD Weighted Average 66% 34% 6146

Table 44. Has an emergency plan in place in case of widescale emergency

Proxy respondents were allowed for this question.

Bar chart

Table

Program Yes No N
Aetna Better Health of New Jersey 93% 7% 107
AMERIGROUP New Jersey 86% 14% 110
Horizon NJ Health 75% 25% 102
UnitedHealthcare Community Plan 82% 18% 107
WellCare of New Jersey 74% 26% 98
PACE 49% 51% 86
Overall State Average 81% 19% 610
NCI-AD Weighted Average 75% 25% 12241

Table 45. Knows whom to contact if they have a complaint about their services

Bar chart

Table

Program Yes Maybe, not sure No N
Aetna Better Health of New Jersey 89% 0% 11% 46
AMERIGROUP New Jersey 86% 3% 11% 63
Horizon NJ Health 87% 3% 11% 76
UnitedHealthcare Community Plan 89% 6% 6% 53
WellCare of New Jersey 85% 12% 4% 78
PACE 89% 4% 7% 108
Overall State Average 87% 5% 8% 424
NCI-AD Weighted Average 79% 7% 14% 8820

Table 46. Knows whom to contact if they want to make changes to services

Bar chart

Table

Program Yes Maybe, not sure No N
Aetna Better Health of New Jersey 91% 2% 6% 47
AMERIGROUP New Jersey 92% 3% 5% 64
Horizon NJ Health 96% 0% 4% 74
UnitedHealthcare Community Plan 89% 7% 4% 57
WellCare of New Jersey 83% 14% 4% 81
PACE 83% 16% 1% 104
Overall State Average 90% 6% 4% 427
NCI-AD Weighted Average 83% 7% 11% 8792

Table 47. Services meet all current needs and goals

Proxy respondents were allowed for this question.

Bar chart

Table

Program Yes, completely, all needs and goals Some needs and goals No, not all needs or goals are met N
Aetna Better Health of New Jersey 79% 13% 7% 97
AMERIGROUP New Jersey 86% 13% 1% 103
Horizon NJ Health 76% 22% 2% 96
UnitedHealthcare Community Plan 73% 24% 2% 90
WellCare of New Jersey 81% 19% 0% 105
PACE 92% 8% 0% 106
Overall State Average 80% 18% 2% 597
NCI-AD Weighted Average 69% 23% 8% 11222

Table 48. Additional Services and Supports Needed

Proxy respondents were allowed for this question

Bar chart

Table

Program Skilled nursing facility, nursing home services Personal care assistance, personal care servces Homemaker/ chore services Companion services Healthcare home services, home health Home delivered meals Adult day services Transportation Respite/family caregiver support Health care Mental health care Dental care Housing assistance Heating/Cooling assistance Hospice Funeral planning Other N
Horizon NJ Health 0% 22% 13% 13% 0% 9% 0% 9% 4% 0% 0% 22% 4% 9% 0% 0% 48% 23
UnitedHealthcare Community Plan 0% 21% 0% 0% 12% 0% 0% 12% 0% 0% 0% 17% 25% 4% 0% 0% 62% 24
Overall State Average 0% 21% 12% 8% 5% 9% 3% 16% 3% 0% 1% 22% 15% 5% 0% 0% 47% 107
NCI-AD Weighted Average 3% 30% 38% 14% 9% 14% 6% 27% 7% 5% 7% 16% 19% 9% 1% 2% 21% 3401
* The following programs had an N of less than 20 and were not shown: Aetna Better Health of New Jersey, AMERIGROUP New Jersey, WellCare of New Jersey, PACE

Table 49. Case manager talked to them about services that might help with their unmet needs (if all current needs and goals are not being met and has a case manager)

Proxy respondents were allowed for this question.

Bar chart

Table

Program Yes No N
UnitedHealthcare Community Plan 32% 68% 22
Overall State Average 47% 53% 94
NCI-AD Weighted Average 51% 49% 2267
* The following programs had an N of less than 20 and were not shown: Aetna Better Health of New Jersey, AMERIGROUP New Jersey, Horizon NJ Health, WellCare of New Jersey, PACE

Care Coordination

Table 50. Knows how to manage chronic conditions (if has at least one)

Bar chart

Table

Program Yes In-between, or some conditions No N
Aetna Better Health of New Jersey 92% 8% 0% 51
AMERIGROUP New Jersey 94% 4% 1% 69
Horizon NJ Health 91% 7% 2% 85
UnitedHealthcare Community Plan 88% 8% 3% 59
WellCare of New Jersey 76% 20% 4% 83
PACE 64% 31% 5% 107
Overall State Average 86% 11% 2% 454
NCI-AD Weighted Average 86% 10% 5% 9257

Table 51. Stayed overnight in a hospital or rehab/nursing facility in the past 12 months and was discharged to go home)

Proxy respondents were allowed for this question

Bar chart

Table

Program Yes No N
Aetna Better Health of New Jersey 25% 75% 107
AMERIGROUP New Jersey 29% 71% 112
Horizon NJ Health 36% 64% 107
UnitedHealthcare Community Plan 19% 81% 101
WellCare of New Jersey 14% 86% 102
PACE 27% 73% 109
Overall State Average 25% 75% 638
NCI-AD Weighted Average 28% 72% 12427

Table 52. Felt comfortable and supported enough to go home after stay in a hospital or rehab/nursing facility (if had an overnight stay in the past12 months and was discharged to go home)

Bar chart

Table

Program Yes In-between No N
Horizon NJ Health 91% 5% 5% 22
PACE 93% 3% 3% 29
Overall State Average 89% 6% 6% 97
NCI-AD Weighted Average 82% 8% 10% 2560
* The following programs had an N of less than 20 and were not shown: Aetna Better Health of New Jersey, AMERIGROUP New Jersey, UnitedHealthcare Community Plan, WellCare of New Jersey

Table 53. Someone followed-up to make sure they had needed services and supports after stay in a hospital or rehab/nursing facility (if had an overnight stay in the past 12 months and was discharged to go home)

Proxy respondents were allowed for this question

Bar chart

Tables

Program Yes No N
Aetna Better Health of New Jersey 70% 30% 23
AMERIGROUP New Jersey 87% 13% 31
Horizon NJ Health 92% 8% 36
PACE 86% 14% 28
Overall State Average 83% 17% 148
NCI-AD Weighted Average 84% 16% 3068
* The following programs had an N of less than 20 and were not shown: UnitedHealthcare Community Plan, WellCare of New Jersey

Choice and Control

Table 54. Feels in control of their life

Bar chart

Table

Program Yes, almost always, always In-between, sometimes No, rarely, never N
Aetna Better Health of New Jersey 75% 23% 2% 52
AMERIGROUP New Jersey 79% 21% 0% 71
Horizon NJ Health 75% 23% 3% 79
UnitedHealthcare Community Plan 69% 26% 5% 65
WellCare of New Jersey 61% 35% 4% 82
PACE 87% 10% 3% 105
Overall State Average 72% 25% 3% 454
NCI-AD Weighted Average 72% 21% 7% 9877

Table 55. Able to furnish and decorate their room however they want to (if living in a group setting)

Bar chart

Table

Program In all ways In most ways Only in some ways, or not at all N
Overall State Average 41% 47% 12% 32
NCI-AD Weighted Average 60% 27% 13% 1484
* The following programs had an N of less than 20 and were not shown: Aetna Better Health of New Jersey, AMERIGROUP New Jersey, Horizon NJ Health, UnitedHealthcare Community Plan, WellCare of New Jersey, PACE

Table 56. Can choose or change their roommate (if living in a group setting and has a roommate)

Bar chart

Table

Program Yes No N
NCI-AD Weighted Average 22% 78% 739
* The following programs had an N of less than 20 and were not shown: Aetna Better Health of New Jersey, Horizon NJ Health, UnitedHealthcare Community Plan, PACE, Overall State Average

Tables 57. Can get up and go to bed when they want to

Bar chart

Table

Program Yes, always, or almost always Somedays, sometimes No, never N
Aetna Better Health of New Jersey 96% 2% 2% 52
AMERIGROUP New Jersey 93% 7% 0% 72
Horizon NJ Health 91% 9% 0% 85
UnitedHealthcare Community Plan 89% 9% 2% 66
WellCare of New Jersey 87% 13% 0% 82
PACE 95% 5% 0% 107
Overall State Average 91% 8% 1% 464
NCI-AD Weighted Average 92% 6% 2% 10057

Tables 58. Can eat their meals when they want to

Bar chart

Table

Program Yes, always, or almost always Somedays, sometimes No, never N
Aetna Better Health of New Jersey 90% 6% 4% 51
AMERIGROUP New Jersey 97% 1% 1% 71
Horizon NJ Health 96% 2% 1% 85
UnitedHealthcare Community Plan 88% 9% 3% 67
WellCare of New Jersey 95% 5% 0% 81
PACE 95% 4% 1% 107
Overall State Average 94% 4% 2% 462
NCI-AD Weighted Average 90% 5% 5% 10050

Self Direction

Table 59. Uses self-directed supports option

Information may only come from existing records

Bar chart

Table

Program Yes No N
Aetna Better Health of New Jersey 25% 75% 117
AMERIGROUP New Jersey 38% 62% 118
Horizon NJ Health 22% 78% 112
UnitedHealthcare Community Plan 46% 54% 102
WellCare of New Jersey 52% 48% 54
PACE 54% 46% 112
Overall State Average 35% 65% 615
NCI-AD Weighted Average 39% 61% 11585

Table 60. Can choose or change their services

Question changed in 2021-22; proxy respondents were allowed for this question

Bar chart

Table

Program Yes, all services Sometimes, or some services No N
Aetna Better Health of New Jersey 67% 28% 5% 83
AMERIGROUP New Jersey 79% 20% 1% 94
Horizon NJ Health 72% 24% 3% 94
UnitedHealthcare Community Plan 57% 36% 7% 81
WellCare of New Jersey 67% 31% 2% 97
PACE 77% 19% 4% 97
Overall State Average 69% 27% 4% 546
NCI-AD Weighted Average 76% 13% 11% 10199

Table 61. Can choose or change when and how often they receive services

Proxy respondents were allowed for this question

Bar chart

Table

Program Yes, all services Sometimes, or some services No N
Aetna Better Health of New Jersey 59% 31% 10% 80
AMERIGROUP New Jersey 74% 22% 4% 99
Horizon NJ Health 65% 28% 7% 92
UnitedHealthcare Community Plan 61% 34% 5% 85
WellCare of New Jersey 63% 34% 3% 97
PACE 75% 23% 2% 99
Overall State Average 65% 30% 5% 552
NCI-AD Weighted Average 71% 15% 14% 10144

Table 62. Can choose or change the people who provide paid supports if wants

Proxy respondents were allowed for this question

Bar chart

Table

Program Yes, all services Sometimes, or some services No N
Aetna Better Health of New Jersey 76% 9% 15% 54
AMERIGROUP New Jersey 85% 11% 4% 53
Horizon NJ Health 90% 7% 3% 60
UnitedHealthcare Community Plan 82% 11% 6% 62
WellCare of New Jersey 83% 12% 5% 41
PACE 81% 13% 6% 63
Overall State Average 83% 10% 7% 333
NCI-AD Weighted Average 79% 7% 14% 6616

Satisfaction

Table 63. Services help them live the life they want

New question in 2021-2022

Bar chart

Table

Program Yes No N
Aetna Better Health of New Jersey 96% 4% 48
AMERIGROUP New Jersey 98% 2% 60
Horizon NJ Health 95% 5% 75
UnitedHealthcare Community Plan 96% 4% 52
WellCare of New Jersey 96% 4% 80
PACE 99% 1% 102
Overall State Average 96% 4% 417
NCI-AD Weighted Average 89% 11% 8688

Table 64. Case manager/care coordinator changes too often

New question in 2021-2022

Bar chart

Table

Program Yes No N
Aetna Better Health of New Jersey 41% 59% 39
AMERIGROUP New Jersey 18% 82% 55
Horizon NJ Health 14% 86% 71
UnitedHealthcare Community Plan 15% 85% 52
WellCare of New Jersey 22% 78% 59
PACE 11% 89% 104
Overall State Average 20% 80% 380
NCI-AD Weighted Average 31% 69% 6060

Table 65. Paid support staff change too often

Bar chart

Table

Program Yes Sometimes No N
Aetna Better Health of New Jersey 0% 11% 89% 27
AMERIGROUP New Jersey 0% 6% 94% 34
Horizon NJ Health 6% 16% 78% 50
UnitedHealthcare Community Plan 2% 28% 70% 40
WellCare of New Jersey 5% 11% 84% 37
PACE 12% 26% 63% 78
Overall State Average 4% 16% 81% 266
NCI-AD Weighted Average 13% 12% 75% 5521

Table 66. Likes where they live

Bar chart

Table

Program Yes In-between, most of the time No N
Aetna Better Health of New Jersey 96% 2% 2% 53
AMERIGROUP New Jersey 85% 8% 7% 73
Horizon NJ Health 80% 9% 11% 85
UnitedHealthcare Community Plan 81% 12% 6% 64
WellCare of New Jersey 89% 4% 7% 84
PACE 81% 10% 9% 109
Overall State Average 86% 7% 7% 468
NCI-AD Weighted Average 83% 8% 9% 10645

Table 67. Reasons does not like where they live (if does not always live where they live)

Bar chart

Table

Program Accessibility of house/ building Feels unsafe in/dislikes neighborhood Feels unsafe in residence Residence/ building needs repair/upkeep Doesn’t feel like home Layout/size of residence/ building Problems with neighbors/ housemates/other residents Problems with staff Insufficient amount/type of staff Wants more independence/ control Wants more privacy Wants to be closer to family/friends Feels isolated from community/ feels lonely Affordability/Cost of housing Other N
PACE 0% 5% 10% 24% 29% 14% 14% 5% 10% 24% 24% 10% 5% 0% 10% 21
Overall State Average 19% 21% 12% 15% 11% 10% 5% 6% 3% 3% 9% 3% 0% 9% 40% 71
NCI-AD Weighted Average 9% 16% 10% 16% 15% 9% 12% 9% 4% 9% 9% 8% 6% 7% 33% 1989

Table 68. Wants to live somewhere else

Bar chart

Table

Program No Maybe Yes N
Aetna Better Health of New Jersey 90% 2% 8% 52
AMERIGROUP New Jersey 82% 6% 12% 68
Horizon NJ Health 69% 11% 20% 84
UnitedHealthcare Community Plan 75% 6% 19% 63
WellCare of New Jersey 78% 5% 17% 83
PACE 73% 16% 11% 107
Overall State Average 78% 7% 15% 457
NCI-AD Weighted Average 68% 9% 23% 10479

Table 69. Where person would prefer to live (if wants to live somewhere else)

Question responses changed in 2021-2022

Bar chart

Table

Program Different kind of home Live independently With or closer to family In a different neighborhood A different type of geography or climate Other N
Horizon NJ Health 15% 15% 8% 23% 12% 35% 26
PACE 24% 17% 24% 31% 21% 14% 29
Overall State Average 24% 10% 10% 23% 15% 32% 106
NCI-AD Weighted Average 33% 15% 12% 17% 20% 22% 3569

Table 70. Paid support staff do things the way they want them done

Bar chart

Table

Program Yes, all paid support workiers, always, or almost always Some, or usually No, never or rarely N
Aetna Better Health of New Jersey 96% 4% 0% 28
AMERIGROUP New Jersey 94% 3% 3% 35
Horizon NJ Health 88% 12% 0% 50
UnitedHealthcare Community Plan 80% 20% 0% 41
WellCare of New Jersey 87% 13% 0% 38
PACE 81% 15% 4% 78
Overall State Average 88% 11% 1% 270
NCI-AD Weighted Average 85% 12% 4% 5908

Table 71. Usually likes how they spend their time during the day

Bar chart

Table

Program No, never Somedays, or sometimes Yes, always, or almost always N
Aetna Better Health of New Jersey 2% 35% 63% 52
AMERIGROUP New Jersey 4% 21% 74% 70
Horizon NJ Health 5% 45% 50% 80
UnitedHealthcare Community Plan 8% 43% 49% 65
WellCare of New Jersey 2% 41% 56% 82
PACE 2% 31% 67% 106
Overall State Average 4% 37% 59% 455
NCI-AD Weighted Average 9% 27% 64% 9928

Technology

Table 72. Has access to the internet

New question in 2021-22; proxy respondents were allowed for this question

Bar charts

Table

Program Yes Sometimes No N
Aetna Better Health of New Jersey 61% 2% 37% 110
AMERIGROUP New Jersey 65% 1% 34% 116
Horizon NJ Health 66% 4% 30% 105
UnitedHealthcare Community Plan 55% 2% 43% 103
WellCare of New Jersey 56% 11% 33% 102
PACE 46% 3% 51% 106
Overall State Average 60% 4% 36% 642
NCI-AD Weighted Average 64% 2% 34% 12364

Table 73. Frequency with which people use the internet

New question in 2021-22; proxy respondents were allowed for this question

Bar charts

Table

Program Daily Several times a week Several times a month Several times a year Don’t use it at all N
Aetna Better Health of New Jersey 23% 25% 19% 2% 31% 64
AMERIGROUP New Jersey 44% 21% 6% 4% 25% 72
Horizon NJ Health 37% 20% 10% 7% 26% 70
UnitedHealthcare Community Plan 29% 21% 7% 2% 41% 56
WellCare of New Jersey 38% 26% 8% 3% 26% 66
PACE 54% 27% 10% 6% 4% 52
Overall State Average 35% 23% 10% 4% 29% 380
NCI-AD Weighted Average 58% 14% 6% 2% 19% 8098

Table 74. Always has a stable internet connection

New question in 2021-22; proxy respondents were allowed for this question

Bar charts

Table

Program Always Works Sometimes works Rarely or never wrks N
Aetna Better Health of New Jersey 93% 5% 2% 61
AMERIGROUP New Jersey 91% 7% 1% 70
Horizon NJ Health 85% 13% 1% 68
UnitedHealthcare Community Plan 89% 11% 0% 54
WellCare of New Jersey 78% 21% 2% 63
PACE 86% 14% 0% 50
Overall State Average 87% 11% 1% 366
NCI-AD Weighted Average 85% 13% 1% 7644

Table 75. Has talked to health professionals using video conference/telehealth

New question in 2021-22; Proxy respondents were allowed for this question

Bar charts

Table

Program Yes No N
Aetna Better Health of New Jersey 39% 61% 111
AMERIGROUP New Jersey 55% 45% 113
Horizon NJ Health 52% 48% 109
UnitedHealthcare Community Plan 46% 54% 104
WellCare of New Jersey 33% 67% 97
PACE 11% 89% 108
Overall State Average 44% 56% 642
NCI-AD Weighted Average 43% 57% 12171

Access to Needed Equipment

Table 76. Need for grab bars in the bathroom or elsewhere in their home

Proxy respondents were allowed for this question

Bar chart

Table

Program Needs Has but needs change or update Has and does not need change or update Does not need N
Aetna Better Health of New Jersey 4% 3% 74% 20% 114
AMERIGROUP New Jersey 7% 3% 66% 25% 117
Horizon NJ Health 7% 5% 67% 21% 110
UnitedHealthcare Community Plan 10% 4% 72% 14% 109
WellCare of New Jersey 7% 3% 70% 19% 108
PACE 0% 3% 86% 12% 111
Overall State Average 7% 3% 70% 20% 669
NCI-AD Weighted Average 11% 5% 65% 20% 13100

Table 77. Need for other bathroom modifications

Proxy respondents were allowed for this question

Bar chart

Table

Program Needs Has but needs change or update Has and does not need change or update Does not need N
Aetna Better Health of New Jersey 1% 2% 56% 41% 112
AMERIGROUP New Jersey 3% 2% 39% 56% 109
Horizon NJ Health 5% 5% 45% 45% 111
UnitedHealthcare Community Plan 5% 5% 42% 49% 109
WellCare of New Jersey 3% 5% 51% 41% 103
PACE 0% 1% 54% 45% 112
Overall State Average 3% 4% 47% 46% 656
NCI-AD Weighted Average 12% 4% 41% 43% 12720

Table 78. Need for a shower chair

Proxy respondents were allowed for this question

Bar chart

Table

Program Needs Has but needs change or update Has and does not need change or update Does not need N
Aetna Better Health of New Jersey 4% 2% 73% 21% 112
AMERIGROUP New Jersey 3% 4% 67% 26% 116
Horizon NJ Health 5% 6% 73% 16% 108
UnitedHealthcare Community Plan 1% 3% 84% 12% 109
WellCare of New Jersey 7% 5% 73% 16% 102
PACE 0% 1% 83% 16% 107
Overall State Average 4% 4% 74% 18% 654
NCI-AD Weighted Average 7% 6% 63% 24% 12618

Table 79. Need for a specialized bed

Proxy respondents were allowed for this question

Bar chart

Table

Program Needs Has but needs change or update Has and does not need change or update Does not need N
Aetna Better Health of New Jersey 3% 3% 31% 63% 115
AMERIGROUP New Jersey 2% 1% 26% 72% 116
Horizon NJ Health 2% 5% 31% 62% 110
UnitedHealthcare Community Plan 5% 3% 29% 63% 110
WellCare of New Jersey 2% 1% 14% 83% 103
PACE 0% 0% 25% 75% 112
Overall State Average 3% 2% 26% 68% 666
NCI-AD Weighted Average 8% 4% 25% 62% 12782

Table 80. Need for a ramp (either inside or outside of their residence)

Proxy respondents were allowed for this question

Bar chart

Table

Program Needs Has but needs change or update Has and does not need change or update Does not need N
Aetna Better Health of New Jersey 3% 1% 37% 59% 108
AMERIGROUP New Jersey 3% 0% 18% 79% 114
Horizon NJ Health 7% 4% 34% 56% 107
UnitedHealthcare Community Plan 2% 5% 41% 53% 110
WellCare of New Jersey 4% 0% 33% 63% 105
PACE 0% 1% 39% 60% 111
Overall State Average 3% 2% 33% 62% 655
NCI-AD Weighted Average 7% 3% 29% 60% 12762

Table 81. Need for other home modifications

Proxy respondents were allowed for this question

Bar chart

Table

Program Needs Has but needs change or update Has and does not need change or update Does not need N
Aetna Better Health of New Jersey 0% 3% 16% 81% 62
AMERIGROUP New Jersey 0% 1% 15% 84% 87
Horizon NJ Health 0% 4% 21% 76% 78
UnitedHealthcare Community Plan 4% 4% 6% 86% 71
WellCare of New Jersey 3% 2% 25% 70% 61
PACE 0% 0% 8% 92% 100
Overall State Average 1% 3% 16% 80% 459
NCI-AD Weighted Average 11% 3% 13% 73% 5525

Table 82. Need for a wheelchair

Proxy respondents were allowed for this question

Bar chart

Table

Program Needs Has but needs change or update Has and does not need change or update Does not need N
Aetna Better Health of New Jersey 1% 5% 43% 51% 117
AMERIGROUP New Jersey 2% 3% 36% 59% 118
Horizon NJ Health 5% 12% 38% 45% 111
UnitedHealthcare Community Plan 5% 7% 50% 38% 109
WellCare of New Jersey 0% 2% 22% 76% 108
PACE 0% 4% 31% 65% 106
Overall State Average 2% 6% 38% 54% 669
NCI-AD Weighted Average 5% 6% 32% 56% 12868

Table 83. Need for a scooter

Proxy respondents were allowed for this question

Bar chart

Table

Program Needs Has but needs change or update Has and does not need change or update Does not need N
Aetna Better Health of New Jersey 3% 0% 10% 88% 114
AMERIGROUP New Jersey 3% 1% 3% 94% 114
Horizon NJ Health 4% 0% 6% 90% 108
UnitedHealthcare Community Plan 0% 2% 7% 91% 108
WellCare of New Jersey 0% 1% 3% 96% 101
PACE 0% 0% 6% 94% 108
Overall State Average 2% 1% 6% 92% 653
NCI-AD Weighted Average 9% 2% 8% 82% 12713

Table 84. Need for a walker

Proxy respondents were allowed for this question

Bar chart

Table

Program Needs Has but needs change or update Has and does not need change or update Does not need N
Aetna Better Health of New Jersey 3% 2% 64% 32% 116
AMERIGROUP New Jersey 1% 2% 41% 57% 113
Horizon NJ Health 1% 4% 54% 41% 111
UnitedHealthcare Community Plan 2% 5% 67% 27% 111
WellCare of New Jersey 1% 2% 47% 50% 106
PACE 0% 3% 57% 40% 108
Overall State Average 1% 3% 55% 41% 665
NCI-AD Weighted Average 4% 6% 52% 38% 12927

Table 85. Need for hearing aids

Proxy respondents were allowed for this question

Bar chart

Table

Program Needs Has but needs change or update Has and does not need change or update Does not need N
Aetna Better Health of New Jersey 7% 1% 23% 69% 115
AMERIGROUP New Jersey 4% 1% 16% 80% 114
Horizon NJ Health 4% 1% 14% 81% 107
UnitedHealthcare Community Plan 4% 7% 16% 73% 105
WellCare of New Jersey 2% 5% 12% 81% 104
PACE 1% 1% 7% 91% 109
Overall State Average 4% 3% 16% 77% 654
NCI-AD Weighted Average 8% 4% 11% 77% 12598

Table 86. Need for glasses

Proxy respondents were allowed for this question

Bar chart

Table

Program Needs Has but needs change or update Has and does not need change or update Does not need N
Aetna Better Health of New Jersey 3% 8% 74% 15% 112
AMERIGROUP New Jersey 3% 8% 69% 20% 117
Horizon NJ Health 7% 6% 67% 19% 109
UnitedHealthcare Community Plan 4% 8% 72% 16% 107
WellCare of New Jersey 1% 8% 83% 9% 104
PACE 0% 4% 85% 11% 108
Overall State Average 4% 8% 73% 16% 657
NCI-AD Weighted Average 6% 15% 58% 21% 12584

Table 87. Need for personal emergency response system (PERS)

Proxy respondents were allowed for this question

Bar chart

Tables

Program Needs Has but needs change or update Has and does not need change or update Does not need N
Aetna Better Health of New Jersey 5% 3% 68% 25% 114
AMERIGROUP New Jersey 3% 5% 60% 32% 111
Horizon NJ Health 3% 6% 60% 31% 108
UnitedHealthcare Community Plan 6% 4% 62% 28% 103
WellCare of New Jersey 3% 1% 63% 33% 103
PACE 1% 3% 76% 20% 108
Overall State Average 4% 4% 63% 30% 647
NCI-AD Weighted Average 11% 3% 42% 43% 12608

Table 88. Need for an oxygen machine

Proxy respondents were allowed for this question

Bar chart

Table

Program Needs Has but needs change or update Has and does not need change or update Does not need N
Aetna Better Health of New Jersey 1% 0% 17% 82% 107
AMERIGROUP New Jersey 1% 0% 9% 90% 113
Horizon NJ Health 1% 2% 12% 85% 108
UnitedHealthcare Community Plan 1% 1% 14% 84% 103
WellCare of New Jersey 0% 0% 11% 89% 106
PACE 0% 0% 9% 91% 108
Overall State Average 1% 1% 12% 86% 645
NCI-AD Weighted Average 2% 1% 15% 81% 12609

Table 89. Need for other equipment

Proxy respondents were allowed for this question

Bar chart

Table

Program Needs Has but needs change or update Has and does not need change or update Does not need N
Aetna Better Health of New Jersey 3% 5% 25% 67% 64
AMERIGROUP New Jersey 2% 3% 22% 72% 90
Horizon NJ Health 4% 3% 37% 57% 79
UnitedHealthcare Community Plan 8% 2% 22% 69% 64
WellCare of New Jersey 1% 1% 47% 50% 70
PACE 0% 0% 5% 95% 92
Overall State Average 3% 3% 29% 65% 459
NCI-AD Weighted Average 11% 5% 19% 64% 5807

Medications

Table 90. Knows what prescription medications are for

Bar charts

Tables

Program Yes In-between, or some medications No N
Aetna Better Health of New Jersey 87% 12% 2% 52
AMERIGROUP New Jersey 93% 4% 3% 72
Horizon NJ Health 87% 8% 5% 84
UnitedHealthcare Community Plan 87% 10% 3% 63
WellCare of New Jersey 84% 12% 4% 82
PACE 64% 29% 7% 107
Overall State Average 86% 10% 4% 460
NCI-AD Weighted Average 86% 9% 5% 9730

Table 91. Takes medication to help feel less sad or depressed

Proxy respondents were allowed for this question.

Bar charts

Tables

Program Yes No N
Aetna Better Health of New Jersey 22% 78% 99
AMERIGROUP New Jersey 29% 71% 104
Horizon NJ Health 41% 59% 106
UnitedHealthcare Community Plan 27% 73% 90
WellCare of New Jersey 41% 59% 101
PACE 38% 62% 97
Overall State Average 32% 68% 597
NCI-AD Weighted Average 41% 59% 11913

Healthcare

Table 92. Has access to mental health services if they want them

Bar chart

Table

Program Yes Sometimes No N
Aetna Better Health of New Jersey 88% 2% 9% 43
AMERIGROUP New Jersey 90% 0% 10% 62
Horizon NJ Health 91% 3% 6% 69
UnitedHealthcare Community Plan 89% 0% 11% 45
WellCare of New Jersey 80% 9% 11% 74
PACE 85% 7% 7% 81
Overall State Average 87% 4% 9% 374
NCI-AD Weighted Average 89% 1% 10% 8807

Table 93. Can get an appointment to see or talk to their primary care doctor when they need to

Proxy respondents were allowed for this question

Bar chart

Table

Program Yes,always Usually No, only sometimes or rarely N
Aetna Better Health of New Jersey 85% 14% 1% 113
AMERIGROUP New Jersey 91% 8% 2% 116
Horizon NJ Health 84% 16% 0% 111
UnitedHealthcare Community Plan 84% 15% 2% 110
WellCare of New Jersey 87% 13% 0% 103
PACE 83% 12% 5% 108
Overall State Average 86% 13% 1% 661
NCI-AD Weighted Average 83% 12% 6% 12510

Table 94. Went to the emergency room for any reason in the past 12 months

Proxy respondents were allowed for this question

Bar chart

Table

Program Yes No N
Aetna Better Health of New Jersey 34% 66% 110
AMERIGROUP New Jersey 36% 64% 116
Horizon NJ Health 40% 60% 110
UnitedHealthcare Community Plan 34% 66% 103
WellCare of New Jersey 22% 78% 104
PACE 27% 73% 107
Overall State Average 33% 67% 650
NCI-AD Weighted Average 39% 61% 12558

Table 95. Has gone to the emergency room in the past 12 months due to falling or losing balance

Proxy respondents were allowed for this question

Bar chart

Table

Program Yes No N
Aetna Better Health of New Jersey 38% 62% 37
AMERIGROUP New Jersey 17% 83% 42
Horizon NJ Health 33% 67% 43
UnitedHealthcare Community Plan 17% 83% 35
WellCare of New Jersey 52% 48% 23
PACE 28% 72% 29
Overall State Average 29% 71% 209
NCI-AD Weighted Average 30% 70% 4817

Table 96. Has gone to the emergency room in the past 12 months due to tooth or mouth pain

Proxy respondents were allowed for this question

Bar chart

Table

Program Yes No N
Aetna Better Health of New Jersey 3% 97% 37
AMERIGROUP New Jersey 0% 100% 41
Horizon NJ Health 2% 98% 44
UnitedHealthcare Community Plan 3% 97% 34
WellCare of New Jersey 4% 96% 23
PACE 7% 93% 27
Overall State Average 2% 98% 206
NCI-AD Weighted Average 2% 98% 4768

Table 97. Has gone to the emergency room in the past 12 months due to not being able to see their primary care physician

Proxy respondents were allowed for this question

Bar chart

Table

Program Yes No N
Aetna Better Health of New Jersey 0% 100% 35
AMERIGROUP New Jersey 2% 98% 40
Horizon NJ Health 0% 100% 44
UnitedHealthcare Community Plan 3% 97% 35
WellCare of New Jersey 0% 100% 21
PACE 3% 97% 29
Overall State Average 1% 99% 204
NCI-AD Weighted Average 8% 92% 4748

Table 98. Had a physical exam/wellness visit in the past 12 months

Proxy respondents were allowed for this question

Bar chart

Table

Program Yes No N
Aetna Better Health of New Jersey 93% 7% 114
AMERIGROUP New Jersey 93% 7% 116
Horizon NJ Health 93% 7% 108
UnitedHealthcare Community Plan 96% 4% 111
WellCare of New Jersey 98% 2% 106
PACE 89% 11% 107
Overall State Average 94% 6% 662
NCI-AD Weighted Average 84% 16% 12256

Table 99. Had a hearing exam in the past 12 months

Proxy respondents were allowed for this question

Bar chart

Table

Program Yes No N
Aetna Better Health of New Jersey 46% 54% 108
AMERIGROUP New Jersey 38% 62% 110
Horizon NJ Health 31% 69% 106
UnitedHealthcare Community Plan 35% 65% 98
WellCare of New Jersey 43% 57% 96
PACE 50% 50% 101
Overall State Average 39% 61% 619
NCI-AD Weighted Average 32% 68% 11907

Table 100. Had a vision exam in the past 12 months

Proxy respondents were allowed for this question

Bar chart

Table

Program Yes No N
Aetna Better Health of New Jersey 80% 20% 113
AMERIGROUP New Jersey 67% 33% 111
Horizon NJ Health 60% 40% 106
UnitedHealthcare Community Plan 69% 31% 100
WellCare of New Jersey 75% 25% 103
PACE 85% 15% 107
Overall State Average 71% 29% 640
NCI-AD Weighted Average 60% 40% 12140

Table 101. Had a dental visit in the past 12 months

Proxy respondents were allowed for this question

Bar chart

Table

Program Yes No N
Aetna Better Health of New Jersey 42% 58% 107
AMERIGROUP New Jersey 47% 53% 113
Horizon NJ Health 38% 62% 105
UnitedHealthcare Community Plan 44% 56% 99
WellCare of New Jersey 51% 49% 102
PACE 73% 27% 105
Overall State Average 45% 55% 631
NCI-AD Weighted Average 45% 55% 11839

Table 102. Had a flu shot in the past 12 months

Proxy respondents were allowed for this question

Bar chart

Table

Program Yes No N
Aetna Better Health of New Jersey 82% 18% 110
AMERIGROUP New Jersey 78% 22% 109
Horizon NJ Health 76% 24% 106
UnitedHealthcare Community Plan 88% 12% 103
WellCare of New Jersey 83% 17% 106
PACE 96% 4% 104
Overall State Average 82% 18% 638
NCI-AD Weighted Average 71% 29% 12191

Wellness

Table 103. Has access to healthy foods when they want them

Proxy respondents were allowed for this question

Bar chart

Table

Program Yes, often Sometimes No N
Aetna Better Health of New Jersey 89% 6% 5% 111
AMERIGROUP New Jersey 95% 5% 1% 111
Horizon NJ Health 89% 8% 3% 111
UnitedHealthcare Community Plan 93% 6% 1% 109
WellCare of New Jersey 97% 2% 1% 103
PACE 75% 22% 3% 108
Overall State Average 92% 6% 2% 653
NCI-AD Weighted Average 86% 10% 4% 12479

Table 104. Overall Health

Proxy respondents were allowed for this question

Bar chart

Table

Program Poor Fair Good Very Good Excellent N
Aetna Better Health of New Jersey 10% 52% 26% 11% 2% 114
AMERIGROUP New Jersey 16% 40% 34% 8% 3% 116
Horizon NJ Health 18% 51% 25% 4% 3% 108
UnitedHealthcare Community Plan 16% 49% 26% 5% 4% 110
WellCare of New Jersey 19% 51% 20% 8% 2% 106
PACE 6% 26% 46% 21% 1% 109
Overall State Average 15% 48% 27% 7% 2% 663
NCI-AD Weighted Average 18% 39% 31% 10% 3% 12815

Table 105. Health is better than 12 months ago

Proxy respondents were allowed for this question

Bar chart

Table

Program Much worse Somewhat worse About the same Somewhat better Much better N
Aetna Better Health of New Jersey 5% 24% 57% 11% 2% 115
AMERIGROUP New Jersey 9% 23% 52% 12% 3% 115
Horizon NJ Health 10% 23% 52% 9% 6% 110
UnitedHealthcare Community Plan 5% 28% 53% 9% 6% 109
WellCare of New Jersey 5% 35% 48% 9% 3% 108
PACE 2% 15% 60% 17% 7% 109
Overall State Average 6% 26% 53% 10% 4% 666
NCI-AD Weighted Average 8% 27% 47% 13% 5% 12714

Table 106. In the past 12 months, forget things more often than before

Proxy respondents were allowed for this question

Bar chart

Table

Program Yes No N
Aetna Better Health of New Jersey 51% 49% 107
AMERIGROUP New Jersey 44% 56% 105
Horizon NJ Health 42% 58% 105
UnitedHealthcare Community Plan 53% 47% 98
WellCare of New Jersey 60% 40% 107
PACE 31% 69% 109
Overall State Average 49% 51% 631
NCI-AD Weighted Average 43% 57% 12136

Table 107. Has discussed forgetting things with a doctor or a nurse (if they have been forgetting things more often in the past 12 months)

Proxy respondents were allowed for this question

Bar chart

Table

Program Yes No N
Aetna Better Health of New Jersey 78% 22% 55
AMERIGROUP New Jersey 91% 9% 46
Horizon NJ Health 77% 23% 44
UnitedHealthcare Community Plan 82% 18% 50
WellCare of New Jersey 89% 11% 62
PACE 56% 44% 34
Overall State Average 83% 17% 291
NCI-AD Weighted Average 70% 30% 5400

Table 108. Often feels lonely

Bar chart

Table

Program Yes, often Sometimes Not often, never or almost never N
Aetna Better Health of New Jersey 9% 32% 58% 53
AMERIGROUP New Jersey 8% 38% 53% 73
Horizon NJ Health 12% 50% 38% 82
UnitedHealthcare Community Plan 9% 53% 38% 66
WellCare of New Jersey 9% 42% 48% 85
PACE 6% 35% 59% 108
Overall State Average 10% 43% 47% 467
NCI-AD Weighted Average 20% 35% 45% 9584

Affordability

Table 109. Ever had to skip meals due to financial worries

Proxy respondents were allowed for this question

Bar chart

Tables

Program Yes, often Sometimes No N
Aetna Better Health of New Jersey 3% 2% 96% 112
AMERIGROUP New Jersey 2% 3% 95% 108
Horizon NJ Health 3% 5% 92% 110
UnitedHealthcare Community Plan 0% 5% 95% 109
WellCare of New Jersey 1% 4% 95% 104
PACE 1% 6% 94% 108
Overall State Average 2% 4% 95% 651
NCI-AD Weighted Average 5% 6% 89% 12415

Safety

Tables 110. They or someone else has concerns about falling or being unstable

Proxy respondents were allowed for this question.

Bar chart

Table

Program No Sometimes Yes, often N
Aetna Better Health of New Jersey 44% 21% 34% 117
AMERIGROUP New Jersey 49% 24% 27% 114
Horizon NJ Health 43% 21% 36% 109
UnitedHealthcare Community Plan 43% 21% 36% 109
WellCare of New Jersey 37% 33% 30% 107
PACE 40% 38% 22% 109
Overall State Average 43% 24% 32% 665
NCI-AD Weighted Average 46% 18% 37% 13019

Tables 111. Has worked with someone to reduce risk of falls (if someone has concerns about them falling or being unstable)

Proxy respondents were allowed for this question.

Bar chart

Table

Program Yes No N
Aetna Better Health of New Jersey 94% 6% 62
AMERIGROUP New Jersey 96% 4% 56
Horizon NJ Health 90% 10% 60
UnitedHealthcare Community Plan 93% 7% 61
WellCare of New Jersey 91% 9% 64
PACE 97% 3% 63
Overall State Average 93% 7% 366
NCI-AD Weighted Average 84% 16% 7083

Tables 112. Able to get to safety quickly in case of an emergency

Proxy respondents were allowed for this question.

Bar chart

Table

Program Yes No N
Aetna Better Health of New Jersey 81% 19% 112
AMERIGROUP New Jersey 83% 17% 105
Horizon NJ Health 82% 18% 102
UnitedHealthcare Community Plan 74% 26% 104
WellCare of New Jersey 80% 20% 105
PACE 91% 9% 92
Overall State Average 80% 20% 620
NCI-AD Weighted Average 82% 18% 12179

Table 113. Knows who to talk to if they are mistreated or neglected

Bar chart

Table

Program Yes Maybe, not sure No N
Aetna Better Health of New Jersey 82% 4% 14% 51
AMERIGROUP New Jersey 85% 1% 14% 72
Horizon NJ Health 75% 4% 21% 81
UnitedHealthcare Community Plan 76% 3% 21% 66
WellCare of New Jersey 63% 5% 32% 81
PACE 86% 5% 10% 104
Overall State Average 76% 3% 21% 455
NCI-AD Weighted Average 74% 5% 21% 9896

Table 114. Are ever worried for the security of their personal belongings

Bar chart

Table

Program Yes, at least sometimes No, never N
Aetna Better Health of New Jersey 9% 91% 53
AMERIGROUP New Jersey 6% 94% 72
Horizon NJ Health 14% 86% 84
UnitedHealthcare Community Plan 18% 82% 67
WellCare of New Jersey 13% 87% 85
PACE 11% 89% 107
Overall State Average 12% 88% 468
NCI-AD Weighted Average 15% 85% 10188

Table 115. Someone used or took their money without their permission in the past 12 months

Bar chart

Table

Program Yes No N
Aetna Better Health of New Jersey 8% 92% 53
AMERIGROUP New Jersey 1% 99% 72
Horizon NJ Health 5% 95% 83
UnitedHealthcare Community Plan 6% 94% 66
WellCare of New Jersey 0% 100% 85
PACE 2% 98% 109
Overall State Average 4% 96% 468
NCI-AD Weighted Average 6% 94% 10050

Table 116. Feels safe around support staff

Bar chart

Table

Program Yes, all paid support workers, always No, not all workers, or not always N
Aetna Better Health of New Jersey 100% 0% 27
AMERIGROUP New Jersey 97% 3% 35
Horizon NJ Health 92% 8% 51
UnitedHealthcare Community Plan 98% 2% 42
WellCare of New Jersey 95% 5% 38
PACE 99% 1% 78
Overall State Average 96% 4% 271
NCI-AD Weighted Average 96% 4% 5949

Rights and Respect

Table 117. Gets information about services in their preferred language (if preferred language is not English)

Proxy respondents were allowed for this question

Bar chart

Table

Program Yes, all information Some information No N
Aetna Better Health of New Jersey 70% 8% 21% 61
AMERIGROUP New Jersey 69% 20% 11% 71
Horizon NJ Health 66% 16% 18% 50
UnitedHealthcare Community Plan 41% 45% 14% 44
WellCare of New Jersey 49% 32% 19% 90
Overall State Average 59% 24% 17% 326
NCI-AD Weighted Average 84% 9% 7% 3738
* The following programs had an N of less than 20 and were not shown: PACE

Table 118. Services and supports are delivered in a way that is respectful of their culture

New question in 2021-2022

Bar chart

Table

Program Yes Sometimes or some services No N
Aetna Better Health of New Jersey 94% 6% 0% 50
AMERIGROUP New Jersey 95% 5% 0% 65
Horizon NJ Health 95% 5% 0% 77
UnitedHealthcare Community Plan 93% 5% 2% 58
WellCare of New Jersey 95% 5% 0% 79
PACE 96% 3% 1% 108
Overall State Average 95% 5% 0% 437
NCI-AD Weighted Average 96% 3% 1% 9067

Table 119. Paid support staff treat them with respect

Bar chart

Table

Program Yes, all paid support workers, always or or almost always Some, or usually No, never or rarely N
Aetna Better Health of New Jersey 96% 4% 0% 28
AMERIGROUP New Jersey 97% 3% 0% 34
Horizon NJ Health 88% 12% 0% 50
UnitedHealthcare Community Plan 83% 17% 0% 42
WellCare of New Jersey 92% 8% 0% 37
PACE 96% 4% 0% 77
Overall State Average 91% 9% 0% 268
NCI-AD Weighted Average 92% 7% 1% 5939

Table 120. Other ask before coming into their home/room (if living in a group setting)

Bar chart

Table

Program Yes, always Usually, but not always Sometimes, rarely, or never N
Overall State Average 73% 16% 11% 34
NCI-AD Weighted Average 70% 19% 12% 1537
* The following programs had an N of less than 20 and were not shown: Aetna Better Health of New Jersey, AMERIGROUP New Jersey, Horizon NJ Health, UnitedHealthcare Community Plan, WellCare of New Jersey, PACE

Table 121. Able to lock doors to room (if living in a group setting)

Bar chart

Table

Program Yes No N
Overall State Average 69% 31% 33
NCI-AD Weighted Average 59% 41% 1457
* The following programs had an N of less than 20 and were not shown: Aetna Better Health of New Jersey, AMERIGROUP New Jersey, Horizon NJ Health, UnitedHealthcare Community Plan, WellCare of New Jersey, PACE

Table 122. Has enough privacy where lives (if living in a group setting)

Bar chart

Table

Program Yes, always Usually, but not always Sometimes, rarely, or never N
Overall State Average 59% 33% 8% 34
NCI-AD Weighted Average 74% 16% 10% 1544
* The following programs had an N of less than 20 and were not shown: Aetna Better Health of New Jersey, AMERIGROUP New Jersey, Horizon NJ Health, UnitedHealthcare Community Plan, WellCare of New Jersey, PACE

Table 123. Can have visitors at any time (if living in a group setting)

Bar chart

Table

Program Yes No N
Overall State Average 60% 40% 31
NCI-AD Weighted Average 71% 29% 1459
* The following programs had an N of less than 20 and were not shown: Aetna Better Health of New Jersey, AMERIGROUP New Jersey, Horizon NJ Health, UnitedHealthcare Community Plan, WellCare of New Jersey, PACE

Table 124. Can get something to eat or grab a snack anytime they (if living in a group setting)

Bar chart

Table

Program Yes No N
Overall State Average 88% 12% 33
NCI-AD Weighted Average 86% 14% 1506
* The following programs had an N of less than 20 and were not shown: Aetna Better Health of New Jersey, AMERIGROUP New Jersey, Horizon NJ Health, UnitedHealthcare Community Plan, WellCare of New Jersey, PACE

Person-Centered Planning (State Optional Module)

Table 125. Involvement in making decisions about what is in the service plan

Newly reported in 2021-2022

Bar chart

Table

Program Very or fully involved Somewhat Very little Not at all N
Aetna Better Health of New Jersey 72% 28% 0% 0% 32
AMERIGROUP New Jersey 80% 16% 5% 0% 44
Horizon NJ Health 73% 23% 2% 2% 60
UnitedHealthcare Community Plan 78% 19% 3% 0% 32
WellCare of New Jersey 63% 27% 10% 0% 52
PACE 73% 20% 7% 0% 70
Overall State Average 73% 23% 4% 0% 290
NCI-AD Weighted Average 79% 17% 3% 1% 3018

Table 126. Service planning meeting took place at a time that was good for them

Newly reported in 2021-2022

Bar chart

Table

Program Yes No N
Aetna Better Health of New Jersey 100% 0% 25
AMERIGROUP New Jersey 100% 0% 31
Horizon NJ Health 98% 2% 46
UnitedHealthcare Community Plan 100% 0% 24
WellCare of New Jersey 100% 0% 34
PACE 100% 0% 49
Overall State Average 99% 1% 209
NCI-AD Weighted Average 99% 1% 2331

Table 127. Service planning meeting took place in a place that was good for them

Newly reported in 2021-2022

Bar chart

Table

Program Yes No N
Aetna Better Health of New Jersey 100% 0% 24
AMERIGROUP New Jersey 100% 0% 31
Horizon NJ Health 98% 2% 44
UnitedHealthcare Community Plan 100% 0% 24
WellCare of New Jersey 100% 0% 31
PACE 100% 0% 49
Overall State Average 99% 1% 203
NCI-AD Weighted Average 99% 1% 2328

Table 128. Service planning meeting included the people they wanted to be there

Newly reported in 2021-2022

Bar chart

Table

Program Yes Some People No N
Aetna Better Health of New Jersey 100% 0% 0% 25
AMERIGROUP New Jersey 100% 0% 0% 31
Horizon NJ Health 98% 2% 0% 46
UnitedHealthcare Community Plan 100% 0% 0% 24
WellCare of New Jersey 94% 3% 3% 35
PACE 94% 4% 2% 49
Overall State Average 98% 1% 1% 210
NCI-AD Weighted Average 97% 1% 2% 2323

Table 129. People at the service planning meeting listened to needs and preferences

Newly reported in 2021-2022

Bar chart

Table

Program Completely Mostly Somewhat Very little Not at all N
Aetna Better Health of New Jersey 71% 21% 8% 0% 0% 24
AMERIGROUP New Jersey 77% 23% 0% 0% 0% 31
Horizon NJ Health 72% 24% 2% 2% 0% 46
UnitedHealthcare Community Plan 83% 12% 4% 0% 0% 24
WellCare of New Jersey 40% 54% 6% 0% 0% 35
PACE 84% 12% 4% 0% 0% 49
Overall State Average 68% 27% 4% 1% 0% 209
NCI-AD Weighted Average 72% 21% 5% 1% 0% 2331

Table 130. Received a copy of the service plan after the service planning meeting

Newly reported in 2021-2022

Bar chart

Table

Program Yes No N
Aetna Better Health of New Jersey 96% 4% 23
AMERIGROUP New Jersey 89% 11% 28
Horizon NJ Health 91% 9% 43
UnitedHealthcare Community Plan 91% 9% 23
WellCare of New Jersey 96% 4% 27
PACE 98% 2% 44
Overall State Average 93% 7% 188
NCI-AD Weighted Average 90% 10% 2134

Table 131. Service plan reflects what was talked about at the service plan meeting

Newly reported in 2021-2022

Bar chart

Table

Program Yes, completely Yes, in part No N
Aetna Better Health of New Jersey 76% 24% 0% 25
AMERIGROUP New Jersey 89% 11% 0% 27
Horizon NJ Health 86% 12% 2% 42
UnitedHealthcare Community Plan 96% 4% 0% 23
WellCare of New Jersey 67% 30% 3% 33
PACE 98% 2% 0% 47
Overall State Average 83% 16% 1% 197
NCI-AD Weighted Average 85% 13% 2% 2163

Table 132. Choices and preferences are reflected in current service plan

Bar chart

Table

Program Yes, completely Yes, in part No N
Aetna Better Health of New Jersey 65% 35% 0% 31
AMERIGROUP New Jersey 83% 17% 0% 42
Horizon NJ Health 80% 20% 0% 54
UnitedHealthcare Community Plan 71% 29% 0% 31
WellCare of New Jersey 64% 36% 0% 45
PACE 87% 12% 1% 67
Overall State Average 74% 26% 0% 270
NCI-AD Weighted Average 78% 20% 2% 2793

Covid-19 Supplement (State Optional)

Table 133. Had to move due to COVID-19

Proxy respondents were allowed for this question

Bar chart

Table

Program No, did not have to move Yes, permanently Yes, temporarily and has not moved back to permanent residence Yes, temporarily and moved back to permanent residence Yes, unsure if temporary or permanent N
Aetna Better Health of New Jersey 96% 2% 0% 1% 1% 107
AMERIGROUP New Jersey 95% 4% 0% 0% 1% 110
Horizon NJ Health 94% 2% 3% 1% 0% 104
UnitedHealthcare Community Plan 99% 0% 0% 1% 0% 108
WellCare of New Jersey 96% 0% 0% 4% 0% 105
PACE 98% 1% 0% 1% 0% 106
Overall State Average 96% 1% 1% 1% 0% 640
NCI-AD Weighted Average 97% 1% 0% 1% 0% 11441

Table 134. There were changes to service and supports due to COVID-19

Proxy respondents were allowed for this question.

Bar chart

Table

Program Yes No N
Aetna Better Health of New Jersey 23% 77% 105
AMERIGROUP New Jersey 37% 63% 105
Horizon NJ Health 29% 71% 103
UnitedHealthcare Community Plan 25% 75% 100
WellCare of New Jersey 38% 62% 104
PACE 33% 67% 101
Overall State Average 30% 70% 618
NCI-AD Weighted Average 31% 69% 10959

Table 135. Services and supports went back to how they were before COVID-19 (if there were changes due to COVID-19)

Proxy respondents were allowed for this question.

Bar chart

Table

Program Yes, all services have gone back to how they were before covid-19 Some services have gone back No, no services have gone back to how they were before covid-19 Other N
Aetna Better Health of New Jersey 71% 25% 4% 0% 24
AMERIGROUP New Jersey 72% 21% 8% 0% 39
Horizon NJ Health 63% 20% 13% 3% 30
UnitedHealthcare Community Plan 68% 28% 4% 0% 25
WellCare of New Jersey 56% 36% 8% 0% 39
PACE 33% 61% 6% 0% 33
Overall State Average 64% 27% 8% 1% 190
NCI-AD Weighted Average 40% 32% 28% 1% 3343

Table 136. Liked at least some of the changes to services and supports (if there were changes due to COVID-19)

Bar chart

Table

Program Yes Some No N
AMERIGROUP New Jersey 11% 33% 56% 27
Horizon NJ Health 22% 17% 61% 23
WellCare of New Jersey 9% 37% 54% 35
PACE 6% 31% 62% 32
Overall State Average 11% 28% 61% 138
NCI-AD Weighted Average 17% 21% 62% 2527
* The following programs had an N of less than 20 and were not shown: Aetna Better Health of New Jersey, UnitedHealthcare Community Plan

Table 137. Was able to keep changes to services they liked

Bar chart

Table

Program Yes Some No N
Overall State Average 52% 24% 24% 47
NCI-AD Weighted Average 52% 34% 13% 907
* The following programs had an N of less than 20 and were not shown: Aetna Better Health of New Jersey, AMERIGROUP New Jersey, Horizon NJ Health, UnitedHealthcare Community Plan, WellCare of New Jersey, PACE

Table 138. There were times when they did not have helped needed due to COVID-19

Proxy respondents were allowed for this question.

Bar chart

Table

Program Yes Some No N
Aetna Better Health of New Jersey 6% 19% 74% 108
AMERIGROUP New Jersey 14% 14% 73% 111
Horizon NJ Health 12% 12% 76% 98
UnitedHealthcare Community Plan 12% 17% 71% 106
WellCare of New Jersey 8% 15% 77% 107
PACE 3% 11% 86% 103
Overall State Average 10% 15% 74% 633
NCI-AD Weighted Average 19% 7% 73% 10895

Table 139. Staff did things to keep them healthy and safe from COVID-19 like wash their hands, wear a mask, or help sanitize surroundings

Proxy respondents were allowed for this question.

Bar chart

Table

Program Yes Sometimes, some staff No N
Aetna Better Health of New Jersey 95% 2% 3% 102
AMERIGROUP New Jersey 98% 1% 1% 107
Horizon NJ Health 94% 4% 2% 98
UnitedHealthcare Community Plan 95% 3% 2% 107
WellCare of New Jersey 98% 1% 1% 106
PACE 99% 1% 0% 103
Overall State Average 96% 2% 2% 623
NCI-AD Weighted Average 93% 4% 3% 10699

Table 140. Can get supplies to stay healthy and safe from COVID-19 like masks, or hand sanitizer

Proxy respondents were allowed for this question.

Bar chart

Table

Program Yes Sometimes, some supplies No N
Aetna Better Health of New Jersey 92% 6% 3% 109
AMERIGROUP New Jersey 92% 4% 5% 109
Horizon NJ Health 93% 1% 6% 98
UnitedHealthcare Community Plan 93% 6% 1% 107
WellCare of New Jersey 97% 3% 0% 105
PACE 96% 4% 0% 105
Overall State Average 93% 4% 3% 633
NCI-AD Weighted Average 94% 3% 3% 10916

Table 141. Received a COVID-19 vaccine

Proxy respondents were allowed for this question; note, booster shots were not available at the time survey was developed

Bar chart

Table

Program Yes, fully vaccinated Yes, partially No N
Aetna Better Health of New Jersey 90% 3% 7% 103
AMERIGROUP New Jersey 89% 1% 10% 108
Horizon NJ Health 82% 5% 13% 100
UnitedHealthcare Community Plan 89% 2% 9% 102
WellCare of New Jersey 96% 1% 3% 105
PACE 98% 0% 2% 104
Overall State Average 90% 2% 8% 622
NCI-AD Weighted Average 82% 2% 16% 11357

Table 142. Can get a COVID-19 vaccine if they want it (if they were not fully vaccinated)

Proxy respondents were allowed for this question

Bar chart

Table

Program Yes No N
Overall State Average 91% 9% 57
NCI-AD Weighted Average 91% 9% 2052
* The following programs had an N of less than 20 and were not shown: Aetna Better Health of New Jersey, AMERIGROUP New Jersey, Horizon NJ Health, UnitedHealthcare Community Plan, WellCare of New Jersey, PACE

Table 143. Were satisfied with the response of service providers during COVID-19

Proxy respondents were allowed for this question

Bar chart

Table

Program Yes Sometimes, some providers No N
Aetna Better Health of New Jersey 92% 8% 0% 48
AMERIGROUP New Jersey 89% 9% 2% 66
Horizon NJ Health 79% 16% 5% 77
UnitedHealthcare Community Plan 80% 17% 3% 65
WellCare of New Jersey 75% 24% 1% 84
PACE 92% 8% 0% 100
Overall State Average 83% 15% 2% 440
NCI-AD Weighted Average 83% 12% 5% 8423