NCI-AD 21-22 State Report: Texas
What is NCI-AD?
Establish in 2015, National Core Indicators—Aging and Disabilities™ (NCI-AD™) is a voluntary effort by state aging and physical disability agencies to measure and track their performance using a standardized set of nationally validated measures. The effort is coordinated by Advancing States and Human Services Research Institute (HSRI). Learn more about our history here.
In 2021-22 a total of 19 states participated in NCI-AD. Not all participating states do all surveys every year.
What is the NCI-AD
Adult Consumer Survey?
The NCI-AD Adult Consumer Survey (ACS), is standardized survey conducted with a person receiving long term services and supports (LTSS) through state aging and physical disability systems. Surveys are conducted by trained surveyors through in-person, secure video meeting, or over-the-phone conversations with service participants. The main part of the survey contains subjective questions about how well services are supporting the person; these can only be answered by the person themselves. A subset of more objective questions may be answered by a proxy respondent if needed. In addition to the questions for service participants, the survey also collects background information on the person –demographic and service-related data – mainly from service agency records. In 2021-22, the survey included two state-optional modules:
Person-Centered Planning Module. This is a series of questions that ask about the person-centered planning process, including the person’s experience developing the service plan and the service planning meeting. The following states conducted the Person-Centered Planning Module: CO, DE, GA, IN, KS, MI, MN, MO, NJ, OK, TX, WA, WI.
COVID-19 Supplement. This included a series of questions of the person’s experience with services during COVID-19 and the overall impact of the pandemic on the person’s life. The following states conducted the COVID-19 Supplement: CO, DE, GA, IN, KS, MI, MN, MO, NJ, OK, TX, WA, WI.
Sampling
There is considerable variation in how states’ long-term services and supports (LTSS) programs serving older adults and adults with physical disabilities are organized, funded, and administered. The NCI-AD program allows states to include programs funded through Medicaid, the Older Americans Act, Program of All-Inclusive Care for the Elderly (PACE), state-only funds, and/or other state- and federal-blended funds. The NCI-AD project team works closely with each participating NCI-AD state to advise and track which LTSS program populations and sub-populations are included in the state’s sampling strategy, how that sample is designed and how many surveys are targeted for completion. See detailed information on state sample frames here.
Texas Specific Sample
Total Sample Frame: 46125
Total surveys completed: 1499
Overall Margin of Error 2.49%
Program Category
Table 1. Classification of 2021-22 State programs
| STATE | Program | Funding Source | Description of Program | Total Population Eligible for NCI-AD | Total Usable Surveys Collected | MoE (95%Confidence, 0.5 Distribution) | MoE (95%Confidence, 0.7 Distribution) |
|---|---|---|---|---|---|---|---|
| TX | STAR+PLUS HCBS | Medicaid (waiver) | Provides additional LTSS to individuals who are elderly or who have physical disabilities who meet medical necessity criteria to be in a nursing facility. Services include nursing, personal assistance services, adaptive aids, medical supplies, and minor home modifications. Must be age 21 or older, be a Medicaid recipient, or be otherwise financially eligible for waiver services (MAO). | 46125 | 1499 | 2.53% | 2.32% |
What is included in this report?
This report presents Texas 2021-22 ACS demographics and outcomes results. Data are shown for the overall statewide average, broken out by program sampled, and include the weighted NCI-AD Average.
Please note: Extreme caution should be used when interpreting results where the number of valid responses is small. Each program’s valid number of responses (valid Ns) is shown in every chart and table in this report.
To protect people’s privacy we do not show the data when 20 or fewer people from a state or within a program responded to a question, however their data are included in the overall state average.
Presentation of Data
Data may be viewed as bar charts or in tables by clicking the appropriate tab for each outcome. Data presented in charts are “collapsed” meaning that data grouped by response options to what is considered to reflect a positive outcome and all other responses. Tables represent the un-collapsed data outcomes.
All NCI-AD data are collapsed “yes” responses only, unless otherwise noted.
All state and NCI-AD averages throughout this report are “weighted” to account for any non-proportional sampling of programs and to “rebalance” the states’ sample sizes according to their populations of survey-eligible service recipients. See more details on weighting in Part II of this report.
Results
Demographics
Table 2. Average age (reported for those under 90 years old)
| Program | Age | N |
|---|---|---|
| STAR+PLUS Amerigroup | 59.0 | 303 |
| STAR+PLUS Cigna-HealthSpring | 64.9 | 235 |
| STAR+PLUS Molina | 59.9 | 293 |
| STAR+PLUS Superior | 59.9 | 297 |
| STAR+PLUS United HealthCare | 58.4 | 294 |
| Overall State Average | 60.0 | 1422 |
| NCI-AD Weighted Average | 66.8 | 12847 |
Table 3. Age Category (including those 90 and older)
| Program | 18-44 | 45-64 | 65-89 | 90+ | N |
|---|---|---|---|---|---|
| STAR+PLUS Amerigroup | 16% | 48% | 33% | 4% | 314 |
| STAR+PLUS Cigna-HealthSpring | 8% | 36% | 46% | 9% | 259 |
| STAR+PLUS Molina | 18% | 41% | 36% | 5% | 308 |
| STAR+PLUS Superior | 18% | 40% | 39% | 4% | 308 |
| STAR+PLUS United HealthCare | 18% | 42% | 35% | 5% | 310 |
| Overall State Average | 16% | 42% | 37% | 5% | 1499 |
| NCI-AD Weighted Average | 8% | 27% | 58% | 6% | 13593 |
Table 4. Gender
| Program | Male | Female | Other | Don’t know or unclear | N |
|---|---|---|---|---|---|
| STAR+PLUS Amerigroup | 36% | 64% | 0% | 0% | 314 |
| STAR+PLUS Cigna-HealthSpring | 37% | 63% | 0% | 0% | 259 |
| STAR+PLUS Molina | 34% | 66% | 0% | 0% | 308 |
| STAR+PLUS Superior | 33% | 67% | 0% | 0% | 308 |
| STAR+PLUS United HealthCare | 35% | 65% | 0% | 0% | 310 |
| Overall State Average | 35% | 65% | 0% | 0% | 1499 |
| NCI-AD Weighted Average | 32% | 68% | 0% | 0% | 13595 |
Table 5. Race and ethnicity
| Program | American Indian or Alaska Native | Asian | Black or African American | Pacific Islander | White | Hispanic or Latino | Other | Don’t know | Unclear/Refused/No Response | N |
|---|---|---|---|---|---|---|---|---|---|---|
| STAR+PLUS Amerigroup | 1% | 2% | 29% | 1% | 27% | 41% | 2% | 2% | 0% | 314 |
| STAR+PLUS Cigna-HealthSpring | 1% | 1% | 17% | 0% | 31% | 54% | 3% | 0% | 0% | 258 |
| STAR+PLUS Molina | 1% | 1% | 20% | 0% | 21% | 59% | 4% | 2% | 0% | 308 |
| STAR+PLUS Superior | 3% | 0% | 10% | 0% | 28% | 71% | 2% | 1% | 1% | 308 |
| STAR+PLUS United HealthCare | 1% | 2% | 24% | 0% | 39% | 43% | 1% | 0% | 0% | 310 |
| Overall State Average | 2% | 1% | 19% | 0% | 28% | 56% | 2% | 1% | 0% | 1498 |
| NCI-AD Weighted Average | 2% | 5% | 23% | 0% | 60% | 9% | 2% | 3% | 2% | 13134 |
Table 6. Marital Status
| Program | Single, never married | Married or in domestic partnership | Separated or divorced | Widowed | Don’t know or unclear | N |
|---|---|---|---|---|---|---|
| STAR+PLUS Amerigroup | 44% | 12% | 27% | 18% | 0% | 314 |
| STAR+PLUS Cigna-HealthSpring | 26% | 21% | 23% | 29% | 1% | 258 |
| STAR+PLUS Molina | 40% | 12% | 28% | 21% | 0% | 308 |
| STAR+PLUS Superior | 35% | 11% | 31% | 23% | 0% | 308 |
| STAR+PLUS United HealthCare | 42% | 12% | 30% | 17% | 0% | 309 |
| Overall State Average | 38% | 13% | 28% | 21% | 0% | 1497 |
| NCI-AD Weighted Average | 28% | 15% | 27% | 25% | 4% | 13114 |
Table 7. Preferred Language
| Program | English | Spanish | Other | Don’t know or unclear | N |
|---|---|---|---|---|---|
| STAR+PLUS Amerigroup | 80% | 19% | 1% | 0% | 314 |
| STAR+PLUS Cigna-HealthSpring | 62% | 36% | 2% | 0% | 258 |
| STAR+PLUS Molina | 62% | 37% | 1% | 0% | 306 |
| STAR+PLUS Superior | 70% | 29% | 2% | 0% | 308 |
| STAR+PLUS United HealthCare | 89% | 9% | 2% | 0% | 310 |
| Overall State Average | 73% | 26% | 1% | 0% | 1496 |
| NCI-AD Weighted Average | 89% | 4% | 7% | 0% | 13409 |
Table 8. Residential Designation
Categories created using zip codes and corresponding RUCA codes
| Program | Metropolitan | Micropolitan | Rural | Small Town | N |
|---|---|---|---|---|---|
| STAR+PLUS Amerigroup | 89% | 8% | 0% | 2% | 314 |
| STAR+PLUS Cigna-HealthSpring | 71% | 27% | 1% | 2% | 258 |
| STAR+PLUS Molina | 96% | 1% | 0% | 3% | 308 |
| STAR+PLUS Superior | 91% | 7% | 1% | 1% | 308 |
| STAR+PLUS United HealthCare | 95% | 2% | 1% | 3% | 310 |
| Overall State Average | 90% | 7% | 0% | 2% | 1498 |
| NCI-AD Weighted Average | 72% | 14% | 6% | 9% | 13085 |
Table 9. Median Income (based on zip code)
Newly reported in 2021-2022
| Program | $0- $9,999 | $10,000- $19,999 | $20,000- $29,999 | $30,000- $39,999 | $40,000- $49,999 | $50,000- $59,999 | $60,000- $69,999 | $70,000- $79,999 | $80,000- $89,999 | $90,000- $99,999 | $100,000 and over | N |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| STAR+PLUS Amerigroup | 0% | 0% | 15% | 38% | 21% | 12% | 5% | 5% | 1% | 1% | 0% | 313 |
| STAR+PLUS Cigna-HealthSpring | 0% | 0% | 40% | 29% | 22% | 4% | 4% | 1% | 1% | 0% | 0% | 255 |
| STAR+PLUS Molina | 0% | 2% | 26% | 32% | 13% | 14% | 9% | 1% | 1% | 1% | 1% | 303 |
| STAR+PLUS Superior | 0% | 1% | 28% | 41% | 12% | 10% | 5% | 3% | 0% | 0% | 0% | 297 |
| STAR+PLUS United HealthCare | 0% | 2% | 11% | 21% | 24% | 10% | 16% | 6% | 6% | 2% | 2% | 309 |
| Overall State Average | 0% | 1% | 23% | 34% | 17% | 10% | 8% | 3% | 2% | 1% | 1% | 1477 |
| NCI-AD Weighted Average | 0% | 1% | 9% | 27% | 27% | 16% | 9% | 5% | 3% | 1% | 1% | 12977 |
Table 10. Type of Residence
| Program | Own or family house or apartment | Senior living apartment or complex | Group home, adult family home, foster home, host home | Assisted living facility, residential care facility | Nursing facility, nursing home | Homeless or temporary shelter | Other | Don’t know or unclear | N |
|---|---|---|---|---|---|---|---|---|---|
| STAR+PLUS Amerigroup | 85% | 8% | 1% | 5% | 0% | 0% | 1% | 0% | 314 |
| STAR+PLUS Cigna-HealthSpring | 95% | 4% | 0% | 0% | 0% | 0% | 1% | 0% | 258 |
| STAR+PLUS Molina | 92% | 6% | 0% | 2% | 0% | 0% | 0% | 0% | 308 |
| STAR+PLUS Superior | 93% | 6% | 0% | 0% | 0% | 0% | 1% | 0% | 308 |
| STAR+PLUS United HealthCare | 93% | 2% | 0% | 3% | 0% | 0% | 1% | 0% | 310 |
| Overall State Average | 91% | 5% | 0% | 2% | 0% | 0% | 1% | 0% | 1498 |
| NCI-AD Weighted Average | 76% | 7% | 2% | 7% | 6% | 0% | 2% | 1% | 13448 |
Table 11. Who the person lives with
| Program | No One – Lives Alone | Spouse or Partner | Other Family | Friend(s) | Live-in PCA | Others | Don’t know or unclear | N |
|---|---|---|---|---|---|---|---|---|
| STAR+PLUS Amerigroup | 38% | 11% | 48% | 1% | 2% | 4% | 0% | 314 |
| STAR+PLUS Cigna-HealthSpring | 35% | 14% | 51% | 2% | 2% | 1% | 0% | 258 |
| STAR+PLUS Molina | 31% | 7% | 60% | 4% | 1% | 2% | 0% | 308 |
| STAR+PLUS Superior | 37% | 7% | 55% | 2% | 3% | 1% | 0% | 308 |
| STAR+PLUS United HealthCare | 28% | 12% | 58% | 3% | 3% | 2% | 0% | 310 |
| Overall State Average | 34% | 9% | 55% | 2% | 2% | 2% | 0% | 1498 |
| NCI-AD Weighted Average | 47% | 13% | 28% | 2% | 2% | 9% | 1% | 13355 |
Table 12. Address Change
| Program | Yes | No | Don’t know or unclear | N |
|---|---|---|---|---|
| STAR+PLUS Amerigroup | 7% | 93% | 0% | 314 |
| STAR+PLUS Cigna-HealthSpring | 5% | 95% | 0% | 258 |
| STAR+PLUS Molina | 6% | 94% | 0% | 308 |
| STAR+PLUS Superior | 5% | 95% | 0% | 308 |
| STAR+PLUS United HealthCare | 4% | 96% | 0% | 310 |
| Overall State Average | 5% | 95% | 0% | 1498 |
| NCI-AD Weighted Average | 6% | 92% | 2% | 12980 |
| Program | No | Yes | N |
|---|---|---|---|
| STAR+PLUS Amerigroup | 93% | 7% | 314 |
| STAR+PLUS Cigna-HealthSpring | 95% | 5% | 258 |
| STAR+PLUS Molina | 94% | 6% | 308 |
| STAR+PLUS Superior | 95% | 5% | 308 |
| STAR+PLUS United HealthCare | 96% | 4% | 310 |
| Overall State Average | 95% | 5% | 1498 |
| NCI-AD Weighted Average | 94% | 6% | 12752 |
Table 13. Where people moved from (if moved in the last 6 months)
| Program | Own or family house or apartment | Senior living apartment or complex | Group home, adult family home, foster home, host home | Assisted living facility, residential care facility | Nursing facility, nursing home | Homeless or temporary shelter | Other | Don’t know or unclear | N |
|---|---|---|---|---|---|---|---|---|---|
| Overall State Average | 88% | 0% | 2% | 2% | 1% | 3% | 4% | 0% | 81 |
| NCI-AD Weighted Average | 63% | 5% | 4% | 5% | 5% | 3% | 14% | 1% | 689 |
| * The following programs had an N of less than 20 and were not shown: STAR+PLUS Amerigroup, STAR+PLUS Cigna-HealthSpring, STAR+PLUS Molina, STAR+PLUS Superior, STAR+PLUS United HealthCare |
Table 14. Diagnoses
All categories except ‘physical disability’, ‘intellectual or other developmental disability’, and ’Alzheimer’s disease or other dementia are new in 2021-22. Categories are not mutually exclusive; therefore, N is not shown.
| Program | Physical Disability | Traumatic brain injury or other acquired brain injury | Intellectual or other developmental disability | Alzheimer’s disease or dementia | Heart Disease | Cancer | Chronic Obstructive pulmonary disease (COPD) | Stroke | Diabetes | Hypertension (or high blood pressure |
|---|---|---|---|---|---|---|---|---|---|---|
| STAR+PLUS Amerigroup | 80% | 19% | 17% | 14% | 31% | 13% | 25% | 34% | 46% | 65% |
| STAR+PLUS Cigna-HealthSpring | 88% | 16% | 12% | 18% | 38% | 15% | 25% | 31% | 49% | 70% |
| STAR+PLUS Molina | 77% | 18% | 18% | 14% | 32% | 12% | 23% | 24% | 43% | 68% |
| STAR+PLUS Superior | 88% | 14% | 18% | 13% | 34% | 18% | 27% | 26% | 54% | 70% |
| STAR+PLUS United HealthCare | 81% | 21% | 21% | 18% | 28% | 13% | 25% | 29% | 37% | 63% |
| Overall State Average | 83% | 17% | 18% | 15% | 32% | 14% | 25% | 28% | 46% | 68% |
| NCI-AD Weighted Average | 70% | 11% | 8% | 11% | 33% | 12% | 23% | 20% | 37% | 60% |
Table 15. Person has chronic psychiatric or mental health diagnosis
| Program | Yes | No | Don’t know or unclear | N |
|---|---|---|---|---|
| STAR+PLUS Amerigroup | 39% | 60% | 1% | 314 |
| STAR+PLUS Cigna-HealthSpring | 45% | 55% | 0% | 256 |
| STAR+PLUS Molina | 35% | 65% | 0% | 308 |
| STAR+PLUS Superior | 45% | 54% | 0% | 308 |
| STAR+PLUS United HealthCare | 39% | 60% | 1% | 310 |
| Overall State Average | 41% | 59% | 1% | 1496 |
| NCI-AD Weighted Average | 35% | 61% | 3% | 12828 |
Table 16. Level of Mobility
Categories are not mutually exclusive (except ‘Don’t know or unclear or unclear’).
| Program | Non-Ambulatory | Moves self with wheelchair | Moves self with other aids | Moves self without aids | Don’t know or unclear | N |
|---|---|---|---|---|---|---|
| STAR+PLUS Amerigroup | 8% | 37% | 56% | 25% | 0% | 314 |
| STAR+PLUS Cigna-HealthSpring | 10% | 22% | 74% | 13% | 0% | 258 |
| STAR+PLUS Molina | 10% | 22% | 60% | 30% | 0% | 308 |
| STAR+PLUS Superior | 7% | 24% | 67% | 20% | 0% | 308 |
| STAR+PLUS United HealthCare | 11% | 37% | 55% | 25% | 0% | 310 |
| Overall State Average | 9% | 28% | 62% | 23% | 0% | 1498 |
| NCI-AD Weighted Average | 8% | 21% | 53% | 27% | 8% | 13086 |
Table 17. Has history of frequent falls (more than two falls in a six-month period)
| Program | Yes | No | Don’t know or unclear | N |
|---|---|---|---|---|
| STAR+PLUS Amerigroup | 40% | 60% | 0% | 314 |
| STAR+PLUS Cigna-HealthSpring | 34% | 65% | 1% | 258 |
| STAR+PLUS Molina | 31% | 69% | 1% | 308 |
| STAR+PLUS Superior | 41% | 59% | 0% | 308 |
| STAR+PLUS United HealthCare | 33% | 67% | 0% | 310 |
| Overall State Average | 36% | 64% | 0% | 1498 |
| NCI-AD Weighted Average | 28% | 70% | 1% | 12866 |
Table 18. Receives Medicare
| Program | Yes | No | Don’t know or unclear | N |
|---|---|---|---|---|
| STAR+PLUS Amerigroup | 63% | 37% | 0% | 314 |
| STAR+PLUS Cigna-HealthSpring | 81% | 18% | 1% | 258 |
| STAR+PLUS Molina | 59% | 41% | 0% | 308 |
| STAR+PLUS Superior | 66% | 34% | 0% | 308 |
| STAR+PLUS United HealthCare | 68% | 31% | 1% | 310 |
| Overall State Average | 66% | 34% | 0% | 1498 |
| NCI-AD Weighted Average | 79% | 18% | 3% | 12473 |
Table 19. Length of time receiving LTSS services in current program
| Program | 0 - 5 months | 6 months – less than 1 year | 1 year – less than 3 years | 3 or more years | Don’t know or unclear | N |
|---|---|---|---|---|---|---|
| STAR+PLUS Amerigroup | 0% | 0% | 32% | 68% | 0% | 314 |
| STAR+PLUS Cigna-HealthSpring | 0% | 0% | 24% | 76% | 0% | 258 |
| STAR+PLUS Molina | 0% | 0% | 31% | 69% | 0% | 308 |
| STAR+PLUS Superior | 0% | 0% | 27% | 73% | 0% | 308 |
| STAR+PLUS United HealthCare | 0% | 0% | 29% | 71% | 0% | 310 |
| Overall State Average | 0% | 0% | 29% | 71% | 0% | 1498 |
| NCI-AD Weighted Average | 7% | 6% | 28% | 54% | 5% | 11942 |
Table 20. Person has legal guardian
| Program | Yes | No | Don’t know or unclear | N |
|---|---|---|---|---|
| STAR+PLUS Amerigroup | 25% | 75% | 0% | 314 |
| STAR+PLUS Cigna-HealthSpring | 21% | 79% | 0% | 258 |
| STAR+PLUS Molina | 28% | 72% | 0% | 308 |
| STAR+PLUS Superior | 24% | 76% | 0% | 308 |
| STAR+PLUS United HealthCare | 33% | 67% | 0% | 310 |
| Overall State Average | 26% | 74% | 0% | 1498 |
| NCI-AD Weighted Average | 15% | 81% | 3% | 10462 |
Outcome Tables and
Comparisons across Programs
Community Participation
Table 21. Gets to do things outside of their home as much as they want to
Bar chart
Table
| Program | Yes | No | N |
|---|---|---|---|
| STAR+PLUS Amerigroup | 52% | 48% | 257 |
| STAR+PLUS Cigna-HealthSpring | 33% | 67% | 205 |
| STAR+PLUS Molina | 46% | 54% | 242 |
| STAR+PLUS Superior | 41% | 59% | 259 |
| STAR+PLUS United HealthCare | 48% | 52% | 222 |
| Overall State Average | 45% | 55% | 1185 |
| NCI-AD Weighted Average | 62% | 38% | 9950 |
Table 22. Takes part in activities with others as much as they want to (in-person or virtually)
Question changed in 2021-22
Bar chart
Table
| Program | Yes | Sometimes | No | N |
|---|---|---|---|---|
| STAR+PLUS Amerigroup | 56% | 7% | 36% | 256 |
| STAR+PLUS Cigna-HealthSpring | 44% | 4% | 52% | 206 |
| STAR+PLUS Molina | 52% | 5% | 43% | 246 |
| STAR+PLUS Superior | 45% | 12% | 43% | 262 |
| STAR+PLUS United HealthCare | 48% | 32% | 21% | 224 |
| Overall State Average | 49% | 12% | 39% | 1194 |
| NCI-AD Weighted Average | 58% | 11% | 31% | 9904 |
Table 23. Reasons cannot always take part in activities with others as much as they want to (in-person or virtually)
Bar chart
Table
| Program | Cost or money | Transportation | Accessibility or lack of equipment | Health limitations | Not enough help, staffing,or personal assistance | Feeling unwelcome in the community | Feeling unsafe | No community activities outside of home available | Lack of information or doesn’t know what type of community activities are available | Does not have technology or equipment | Other | N |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| STAR+PLUS Amerigroup | 11% | 35% | 4% | 61% | 8% | 2% | 7% | 1% | 4% | 5% | 23% | 112 |
| STAR+PLUS Cigna-HealthSpring | 6% | 14% | 6% | 78% | 0% | 2% | 3% | 0% | 9% | 4% | 20% | 114 |
| STAR+PLUS Molina | 17% | 27% | 12% | 69% | 8% | 3% | 4% | 0% | 8% | 16% | 17% | 118 |
| STAR+PLUS Superior | 8% | 23% | 6% | 78% | 1% | 3% | 3% | 1% | 12% | 8% | 12% | 144 |
| STAR+PLUS United HealthCare | 9% | 45% | 8% | 82% | 5% | 2% | 5% | 3% | 3% | 3% | 12% | 117 |
| Overall State Average | 10% | 28% | 7% | 74% | 4% | 2% | 4% | 1% | 8% | 7% | 17% | 605 |
| NCI-AD Weighted Average | 11% | 29% | 6% | 52% | 5% | 2% | 4% | 3% | 6% | 10% | 19% | 3908 |
Access to Community
Table 24. Has transportation to do the things they want outside of home
Proxy respondents were allowed for this question
Bar charts
Tables
| Program | Yes | Sometimes | No | N |
|---|---|---|---|---|
| STAR+PLUS Amerigroup | 71% | 8% | 22% | 285 |
| STAR+PLUS Cigna-HealthSpring | 69% | 9% | 22% | 249 |
| STAR+PLUS Molina | 76% | 8% | 16% | 282 |
| STAR+PLUS Superior | 74% | 11% | 16% | 290 |
| STAR+PLUS United HealthCare | 71% | 13% | 16% | 285 |
| Overall State Average | 73% | 10% | 18% | 1391 |
| NCI-AD Weighted Average | 74% | 11% | 15% | 12174 |
Table 25. Has transportation to get to medical appointments
Proxy respondents were allowed for this question
Bar charts
Tables
| Program | Yes | Sometimes | No | N |
|---|---|---|---|---|
| STAR+PLUS Amerigroup | 90% | 5% | 5% | 305 |
| STAR+PLUS Cigna-HealthSpring | 92% | 3% | 5% | 254 |
| STAR+PLUS Molina | 92% | 3% | 4% | 303 |
| STAR+PLUS Superior | 90% | 7% | 3% | 302 |
| STAR+PLUS United HealthCare | 88% | 8% | 5% | 306 |
| Overall State Average | 90% | 5% | 4% | 1470 |
| NCI-AD Weighted Average | 90% | 6% | 4% | 12623 |
Everyday Living
Table 26. Needs at least some assistance with everyday activities (such as preparing meals, housework, shopping or taking their medications)
Proxy respondents were allowed for this question
Bar chart
Tables
| Program | Some | A lot | None | N |
|---|---|---|---|---|
| STAR+PLUS Amerigroup | 26% | 71% | 3% | 312 |
| STAR+PLUS Cigna-HealthSpring | 14% | 84% | 2% | 256 |
| STAR+PLUS Molina | 21% | 75% | 4% | 307 |
| STAR+PLUS Superior | 23% | 75% | 2% | 308 |
| STAR+PLUS United HealthCare | 22% | 76% | 2% | 309 |
| Overall State Average | 22% | 75% | 2% | 1492 |
| NCI-AD Weighted Average | 39% | 51% | 11% | 13376 |
Table 27. Gets enough support for everyday activities (if needs at least some assistance)
Proxy respondents were allowed for this question
Bar chart
Tables
| Program | Yes, always | No, not always | N |
|---|---|---|---|
| STAR+PLUS Amerigroup | 83% | 17% | 301 |
| STAR+PLUS Cigna-HealthSpring | 71% | 29% | 248 |
| STAR+PLUS Molina | 79% | 21% | 291 |
| STAR+PLUS Superior | 73% | 27% | 301 |
| STAR+PLUS United HealthCare | 82% | 18% | 302 |
| Overall State Average | 78% | 22% | 1443 |
| NCI-AD Weighted Average | 77% | 23% | 12059 |
Table 28. Needs at least some assistance with self-care (such as bathing, dressing, going to the bathroom, eating, or moving around their home)
Proxy respondents were allowed for this question
Bar chart
Tables
| Program | Some | A lot | None | N |
|---|---|---|---|---|
| STAR+PLUS Amerigroup | 32% | 55% | 14% | 311 |
| STAR+PLUS Cigna-HealthSpring | 23% | 70% | 7% | 255 |
| STAR+PLUS Molina | 26% | 63% | 11% | 306 |
| STAR+PLUS Superior | 28% | 62% | 10% | 307 |
| STAR+PLUS United HealthCare | 29% | 63% | 8% | 309 |
| Overall State Average | 28% | 62% | 10% | 1488 |
| NCI-AD Weighted Average | 33% | 38% | 29% | 13311 |
Table 29. Gets enough support for self-care (if needs at least some assistance)
Proxy respondents were allowed for this question
Bar chart
Tables
| Program | Yes, always | No, not always | N |
|---|---|---|---|
| STAR+PLUS Amerigroup | 86% | 14% | 266 |
| STAR+PLUS Cigna-HealthSpring | 76% | 24% | 233 |
| STAR+PLUS Molina | 81% | 19% | 272 |
| STAR+PLUS Superior | 73% | 27% | 275 |
| STAR+PLUS United HealthCare | 86% | 14% | 282 |
| Overall State Average | 80% | 20% | 1328 |
| NCI-AD Weighted Average | 78% | 22% | 9889 |
Work
Table 30. Has a paid job
Proxy respondents were allowed for this question
Bar chart
Tables
| Program | Yes | No | N |
|---|---|---|---|
| STAR+PLUS Amerigroup | 1% | 99% | 312 |
| STAR+PLUS Cigna-HealthSpring | 0% | 100% | 254 |
| STAR+PLUS Molina | 1% | 99% | 308 |
| STAR+PLUS Superior | 1% | 99% | 306 |
| STAR+PLUS United HealthCare | 2% | 98% | 305 |
| Overall State Average | 1% | 99% | 1485 |
| NCI-AD Weighted Average | 3% | 97% | 12708 |
Table 31. Wants a paid job (if they do not currently have one)
Bar chart
Tables
| Program | Yes | Maybe, not sure | No | N |
|---|---|---|---|---|
| STAR+PLUS Amerigroup | 12% | 6% | 81% | 258 |
| STAR+PLUS Cigna-HealthSpring | 10% | 6% | 84% | 203 |
| STAR+PLUS Molina | 13% | 4% | 83% | 245 |
| STAR+PLUS Superior | 11% | 6% | 83% | 258 |
| STAR+PLUS United HealthCare | 7% | 7% | 86% | 217 |
| Overall State Average | 11% | 6% | 83% | 1181 |
| NCI-AD Weighted Average | 9% | 5% | 87% | 9469 |
Table 32. Someone talked with them about job options (if they do not currently have a job but want one)
Bar chart
Tables
| Program | Yes | No | N |
|---|---|---|---|
| STAR+PLUS Amerigroup | 9% | 91% | 32 |
| STAR+PLUS Molina | 23% | 77% | 31 |
| STAR+PLUS Superior | 25% | 75% | 28 |
| Overall State Average | 20% | 80% | 126 |
| NCI-AD Weighted Average | 33% | 67% | 932 |
| * The following programs had an N of less than 20 and were not shown: STAR+PLUS Cigna-HealthSpring, STAR+PLUS United HealthCare |
Table 33. Person Volunteers
Proxy respondents were allowed for this question
Bar chart
Tables
| Program | Yes | No | N |
|---|---|---|---|
| STAR+PLUS Amerigroup | 7% | 93% | 309 |
| STAR+PLUS Cigna-HealthSpring | 8% | 92% | 253 |
| STAR+PLUS Molina | 5% | 95% | 305 |
| STAR+PLUS Superior | 4% | 96% | 306 |
| STAR+PLUS United HealthCare | 5% | 95% | 304 |
| Overall State Average | 5% | 95% | 1477 |
| NCI-AD Weighted Average | 7% | 93% | 12441 |
Table 34. Wants to volunteer (if they do not currently)
Bar chart
Tables
| Program | Yes | Maybe, not sure | No | N |
|---|---|---|---|---|
| STAR+PLUS Amerigroup | 14% | 5% | 81% | 233 |
| STAR+PLUS Cigna-HealthSpring | 12% | 7% | 81% | 181 |
| STAR+PLUS Molina | 9% | 7% | 84% | 228 |
| STAR+PLUS Superior | 10% | 9% | 81% | 247 |
| STAR+PLUS United HealthCare | 7% | 9% | 83% | 204 |
| Overall State Average | 10% | 8% | 82% | 1093 |
| NCI-AD Weighted Average | 8% | 9% | 83% | 8838 |
Relationships
Table 35. Has friends or family they do not live with who are a part of their life
Bar chart
Table
| Program | Yes | No | N |
|---|---|---|---|
| STAR+PLUS Amerigroup | 94% | 6% | 264 |
| STAR+PLUS Cigna-HealthSpring | 93% | 7% | 207 |
| STAR+PLUS Molina | 95% | 5% | 248 |
| STAR+PLUS Superior | 95% | 5% | 267 |
| STAR+PLUS United HealthCare | 93% | 7% | 229 |
| Overall State Average | 94% | 6% | 1215 |
| NCI-AD Weighted Average | 89% | 11% | 10739 |
Table 36. Able to see or talk to their friends and family when they want (if has friends or family they do not live with who are a part of their life)
Bar chart
Table
| Program | Yes, always, or chooses not to | Most of the time, usually | No, only sometimes or rarely, or only some family and/or friends | N |
|---|---|---|---|---|
| STAR+PLUS Amerigroup | 93% | 4% | 3% | 249 |
| STAR+PLUS Cigna-HealthSpring | 89% | 6% | 5% | 192 |
| STAR+PLUS Molina | 94% | 3% | 3% | 235 |
| STAR+PLUS Superior | 92% | 5% | 3% | 253 |
| STAR+PLUS United HealthCare | 91% | 8% | 1% | 214 |
| Overall State Average | 92% | 5% | 3% | 1143 |
| NCI-AD Weighted Average | 85% | 11% | 5% | 9699 |
Table 37. Reasons cannot always see or talk to friends or family
Bar chart
Table
| Program | Availability of transportation | Accessibility | Staffing/personal assistance unavailable | Health limitations | Someone prevents from/rules against | No or limited access to a phone | No or limited access to the internet | Other | N |
|---|---|---|---|---|---|---|---|---|---|
| Overall State Average | 27% | 9% | 0% | 32% | 2% | 2% | 2% | 50% | 64 |
| NCI-AD Weighted Average | 14% | 4% | 1% | 12% | 1% | 1% | 1% | 20% | 1389 |
| * The following programs had an N of less than 20 and were not shown: STAR+PLUS Amerigroup, STAR+PLUS Cigna-HealthSpring, STAR+PLUS Molina, STAR+PLUS Superior, STAR+PLUS United HealthCare |
Service Coordination
Table 38. How first found out about services they can get
Proxy respondents were allowed for this question
Bar chart
Table
| Program | Friend | Family | Aging and disability resource center; area agency on aging; center for independent living | State or county agency | Case manager or care coordinator | Doctor, hospital, clinic | Other provider or provider agency | Media, newspaper, TV, radio, billboard, brochure, flyer, advertisement | Internet or website | Other | N |
|---|---|---|---|---|---|---|---|---|---|---|---|
| STAR+PLUS Amerigroup | 8% | 15% | 0% | 12% | 18% | 17% | 10% | 2% | 1% | 9% | 313 |
| STAR+PLUS Cigna-HealthSpring | 6% | 12% | 1% | 8% | 10% | 41% | 7% | 2% | 0% | 10% | 259 |
| STAR+PLUS Molina | 6% | 16% | 2% | 7% | 11% | 35% | 11% | 1% | 0% | 9% | 308 |
| STAR+PLUS Superior | 6% | 12% | 1% | 7% | 9% | 36% | 18% | 0% | 0% | 8% | 308 |
| STAR+PLUS United HealthCare | 10% | 12% | 2% | 7% | 21% | 20% | 8% | 1% | 1% | 9% | 308 |
| Overall State Average | 7% | 13% | 1% | 8% | 14% | 30% | 12% | 1% | 0% | 9% | 1496 |
| NCI-AD Weighted Average | 9% | 17% | 14% | 13% | 11% | 19% | 10% | 1% | 1% | 4% | 13081 |
Table 39. Can Contact their case manager/care coordinator when needs to
Proxy respondents were allowed for this question.
Bar chart
Table
| Program | Yes, always | Most of the time, usually | No | N |
|---|---|---|---|---|
| STAR+PLUS Amerigroup | 65% | 16% | 19% | 201 |
| STAR+PLUS Cigna-HealthSpring | 74% | 14% | 13% | 182 |
| STAR+PLUS Molina | 60% | 21% | 19% | 199 |
| STAR+PLUS Superior | 70% | 16% | 14% | 204 |
| STAR+PLUS United HealthCare | 73% | 22% | 5% | 251 |
| Overall State Average | 68% | 18% | 14% | 1037 |
| NCI-AD Weighted Average | 77% | 15% | 8% | 8715 |
Table 40. Who helps person most often (if anyone helps on a regular basis)
Proxy respondents were allowed for this question.
Bar chart
Table
| Program | Paid support worker who is not a friend or relative | Paid family member or spouse or partner | Paid friend | Unpaid family member or spouse or partner | Unpaid friend or volunteer | Other | N |
|---|---|---|---|---|---|---|---|
| STAR+PLUS Amerigroup | 38% | 39% | 7% | 14% | 2% | 0% | 290 |
| STAR+PLUS Cigna-HealthSpring | 43% | 41% | 4% | 9% | 2% | 1% | 250 |
| STAR+PLUS Molina | 45% | 45% | 1% | 7% | 2% | 0% | 293 |
| STAR+PLUS Superior | 34% | 52% | 4% | 9% | 0% | 0% | 286 |
| STAR+PLUS United HealthCare | 35% | 38% | 7% | 18% | 2% | 0% | 291 |
| Overall State Average | 38% | 44% | 4% | 11% | 2% | 0% | 1410 |
| NCI-AD Weighted Average | 54% | 21% | 2% | 21% | 2% | 1% | 11418 |
Table 41. Additional people who help person on a regular basis
Proxy respondents were allowed for this question.
Bar chart
Table
| Program | Paid support worker who is not a friend or relative | Paid family member or spouse/partner | Paid friend | Unpaid family member or spouse/partner | Unpaid friend or volunteer | Other | No one else provides additional support | N |
|---|---|---|---|---|---|---|---|---|
| STAR+PLUS Amerigroup | 11% | 7% | 1% | 49% | 7% | 1% | 28% | 288 |
| STAR+PLUS Cigna-HealthSpring | 9% | 4% | 1% | 48% | 6% | 2% | 32% | 250 |
| STAR+PLUS Molina | 8% | 7% | 0% | 43% | 6% | 1% | 34% | 292 |
| STAR+PLUS Superior | 5% | 8% | 0% | 48% | 7% | 1% | 33% | 286 |
| STAR+PLUS United HealthCare | 13% | 8% | 1% | 50% | 19% | 0% | 20% | 291 |
| Overall State Average | 9% | 7% | 1% | 48% | 9% | 1% | 30% | 1407 |
| NCI-AD Weighted Average | 19% | 6% | 1% | 45% | 10% | 1% | 29% | 11159 |
Table 42. Paid support staff come and leave when they are supposed to
Proxy respondents were allowed for this question.
Bar chart
Table
| Program | Yes, all paid support workers, always or almost always | Some, or usually | No, never or rarely | N |
|---|---|---|---|---|
| STAR+PLUS Amerigroup | 91% | 7% | 2% | 166 |
| STAR+PLUS Cigna-HealthSpring | 96% | 2% | 2% | 180 |
| STAR+PLUS Molina | 95% | 3% | 2% | 183 |
| STAR+PLUS Superior | 95% | 2% | 2% | 208 |
| STAR+PLUS United HealthCare | 90% | 5% | 5% | 159 |
| Overall State Average | 94% | 4% | 3% | 896 |
| NCI-AD Weighted Average | 89% | 8% | 3% | 6441 |
Table 43. Has a backup plan if their paid support staff do not show up
Proxy respondents were allowed for this question.
Bar chart
Table
| Program | Yes | No | N |
|---|---|---|---|
| STAR+PLUS Amerigroup | 65% | 35% | 167 |
| STAR+PLUS Cigna-HealthSpring | 73% | 27% | 147 |
| STAR+PLUS Molina | 63% | 37% | 158 |
| STAR+PLUS Superior | 69% | 31% | 175 |
| STAR+PLUS United HealthCare | 83% | 17% | 159 |
| Overall State Average | 70% | 30% | 806 |
| NCI-AD Weighted Average | 66% | 34% | 6146 |
Table 44. Has an emergency plan in place in case of widescale emergency
Proxy respondents were allowed for this question.
Bar chart
Table
| Program | Yes | No | N |
|---|---|---|---|
| STAR+PLUS Amerigroup | 71% | 29% | 287 |
| STAR+PLUS Cigna-HealthSpring | 67% | 33% | 246 |
| STAR+PLUS Molina | 66% | 34% | 264 |
| STAR+PLUS Superior | 72% | 28% | 300 |
| STAR+PLUS United HealthCare | 77% | 23% | 309 |
| Overall State Average | 71% | 29% | 1406 |
| NCI-AD Weighted Average | 75% | 25% | 12241 |
Table 45. Knows whom to contact if they have a complaint about their services
Bar chart
Table
| Program | Yes | Maybe, not sure | No | N |
|---|---|---|---|---|
| STAR+PLUS Amerigroup | 57% | 10% | 33% | 227 |
| STAR+PLUS Cigna-HealthSpring | 50% | 7% | 44% | 193 |
| STAR+PLUS Molina | 49% | 9% | 41% | 222 |
| STAR+PLUS Superior | 58% | 6% | 37% | 249 |
| STAR+PLUS United HealthCare | 66% | 15% | 19% | 214 |
| Overall State Average | 56% | 9% | 35% | 1105 |
| NCI-AD Weighted Average | 79% | 7% | 14% | 8820 |
Table 46. Knows whom to contact if they want to make changes to services
Bar chart
Table
| Program | Yes | Maybe, not sure | No | N |
|---|---|---|---|---|
| STAR+PLUS Amerigroup | 72% | 11% | 17% | 234 |
| STAR+PLUS Cigna-HealthSpring | 76% | 5% | 19% | 188 |
| STAR+PLUS Molina | 67% | 7% | 26% | 226 |
| STAR+PLUS Superior | 73% | 6% | 21% | 252 |
| STAR+PLUS United HealthCare | 76% | 15% | 9% | 212 |
| Overall State Average | 72% | 8% | 19% | 1112 |
| NCI-AD Weighted Average | 83% | 7% | 11% | 8792 |
Table 47. Services meet all current needs and goals
Proxy respondents were allowed for this question.
Bar chart
Table
| Program | Yes, completely, all needs and goals | Some needs and goals | No, not all needs or goals are met | N |
|---|---|---|---|---|
| STAR+PLUS Amerigroup | 67% | 25% | 8% | 288 |
| STAR+PLUS Cigna-HealthSpring | 62% | 19% | 19% | 248 |
| STAR+PLUS Molina | 58% | 32% | 10% | 289 |
| STAR+PLUS Superior | 58% | 27% | 14% | 295 |
| STAR+PLUS United HealthCare | 70% | 23% | 6% | 297 |
| Overall State Average | 62% | 26% | 11% | 1417 |
| NCI-AD Weighted Average | 69% | 23% | 8% | 11222 |
Table 48. Additional Services and Supports Needed
Proxy respondents were allowed for this question
Bar chart
Table
| Program | Skilled nursing facility, nursing home services | Personal care assistance, personal care servces | Homemaker/ chore services | Companion services | Healthcare home services, home health | Home delivered meals | Adult day services | Transportation | Respite/family caregiver support | Health care | Mental health care | Dental care | Housing assistance | Heating/Cooling assistance | Hospice | Funeral planning | Other | N |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| STAR+PLUS Amerigroup | 0% | 27% | 24% | 11% | 5% | 2% | 4% | 12% | 4% | 3% | 3% | 6% | 21% | 3% | 0% | 0% | 54% | 96 |
| STAR+PLUS Cigna-HealthSpring | 2% | 22% | 19% | 18% | 9% | 2% | 1% | 11% | 17% | 0% | 3% | 9% | 12% | 19% | 0% | 2% | 35% | 93 |
| STAR+PLUS Molina | 1% | 26% | 15% | 17% | 3% | 2% | 1% | 7% | 12% | 3% | 3% | 13% | 13% | 5% | 1% | 0% | 43% | 119 |
| STAR+PLUS Superior | 2% | 24% | 22% | 17% | 6% | 7% | 4% | 10% | 11% | 2% | 7% | 10% | 15% | 13% | 0% | 2% | 26% | 123 |
| STAR+PLUS United HealthCare | 2% | 37% | 32% | 7% | 11% | 7% | 6% | 17% | 17% | 5% | 7% | 5% | 5% | 3% | 0% | 0% | 39% | 88 |
| Overall State Average | 2% | 27% | 22% | 15% | 6% | 4% | 3% | 11% | 12% | 3% | 5% | 9% | 14% | 9% | 0% | 1% | 38% | 519 |
| NCI-AD Weighted Average | 3% | 30% | 38% | 14% | 9% | 14% | 6% | 27% | 7% | 5% | 7% | 16% | 19% | 9% | 1% | 2% | 21% | 3401 |
Table 49. Case manager talked to them about services that might help with their unmet needs (if all current needs and goals are not being met and has a case manager)
Proxy respondents were allowed for this question.
Bar chart
Table
| Program | Yes | No | N |
|---|---|---|---|
| STAR+PLUS Amerigroup | 32% | 68% | 56 |
| STAR+PLUS Cigna-HealthSpring | 37% | 63% | 71 |
| STAR+PLUS Molina | 22% | 78% | 88 |
| STAR+PLUS Superior | 35% | 65% | 88 |
| STAR+PLUS United HealthCare | 44% | 56% | 70 |
| Overall State Average | 33% | 67% | 373 |
| NCI-AD Weighted Average | 51% | 49% | 2267 |
Care Coordination
Table 50. Knows how to manage chronic conditions (if has at least one)
Bar chart
Table
| Program | Yes | In-between, or some conditions | No | N |
|---|---|---|---|---|
| STAR+PLUS Amerigroup | 77% | 11% | 12% | 249 |
| STAR+PLUS Cigna-HealthSpring | 60% | 21% | 19% | 202 |
| STAR+PLUS Molina | 71% | 18% | 11% | 237 |
| STAR+PLUS Superior | 64% | 23% | 13% | 262 |
| STAR+PLUS United HealthCare | 74% | 21% | 6% | 214 |
| Overall State Average | 69% | 19% | 12% | 1164 |
| NCI-AD Weighted Average | 86% | 10% | 5% | 9257 |
Table 51. Stayed overnight in a hospital or rehab/nursing facility in the past 12 months and was discharged to go home)
Proxy respondents were allowed for this question
Bar chart
Table
| Program | Yes | No | N |
|---|---|---|---|
| STAR+PLUS Amerigroup | 34% | 66% | 307 |
| STAR+PLUS Cigna-HealthSpring | 21% | 79% | 254 |
| STAR+PLUS Molina | 24% | 76% | 303 |
| STAR+PLUS Superior | 23% | 77% | 305 |
| STAR+PLUS United HealthCare | 32% | 68% | 307 |
| Overall State Average | 26% | 74% | 1476 |
| NCI-AD Weighted Average | 28% | 72% | 12427 |
Table 52. Felt comfortable and supported enough to go home after stay in a hospital or rehab/nursing facility (if had an overnight stay in the past12 months and was discharged to go home)
Bar chart
Table
| Program | Yes | In-between | No | N |
|---|---|---|---|---|
| STAR+PLUS Amerigroup | 86% | 4% | 10% | 79 |
| STAR+PLUS Cigna-HealthSpring | 83% | 10% | 7% | 42 |
| STAR+PLUS Molina | 84% | 8% | 8% | 61 |
| STAR+PLUS Superior | 80% | 8% | 12% | 59 |
| STAR+PLUS United HealthCare | 85% | 8% | 7% | 71 |
| Overall State Average | 83% | 7% | 9% | 312 |
| NCI-AD Weighted Average | 82% | 8% | 10% | 2560 |
Table 53. Someone followed-up to make sure they had needed services and supports after stay in a hospital or rehab/nursing facility (if had an overnight stay in the past 12 months and was discharged to go home)
Proxy respondents were allowed for this question
Bar chart
Tables
| Program | Yes | No | N |
|---|---|---|---|
| STAR+PLUS Amerigroup | 85% | 15% | 99 |
| STAR+PLUS Cigna-HealthSpring | 87% | 13% | 53 |
| STAR+PLUS Molina | 76% | 24% | 71 |
| STAR+PLUS Superior | 77% | 23% | 64 |
| STAR+PLUS United HealthCare | 81% | 19% | 95 |
| Overall State Average | 80% | 20% | 382 |
| NCI-AD Weighted Average | 84% | 16% | 3068 |
Choice and Control
Table 54. Feels in control of their life
Bar chart
Table
| Program | Yes, almost always, always | In-between, sometimes | No, rarely, never | N |
|---|---|---|---|---|
| STAR+PLUS Amerigroup | 69% | 22% | 9% | 259 |
| STAR+PLUS Cigna-HealthSpring | 63% | 19% | 18% | 204 |
| STAR+PLUS Molina | 71% | 17% | 12% | 243 |
| STAR+PLUS Superior | 62% | 21% | 17% | 261 |
| STAR+PLUS United HealthCare | 58% | 35% | 7% | 226 |
| Overall State Average | 65% | 22% | 13% | 1193 |
| NCI-AD Weighted Average | 72% | 21% | 7% | 9877 |
Table 55. Able to furnish and decorate their room however they want to (if living in a group setting)
Bar chart
Table
| Program | In all ways | In most ways | Only in some ways, or not at all | N |
|---|---|---|---|---|
| Overall State Average | 62% | 14% | 24% | 29 |
| NCI-AD Weighted Average | 60% | 27% | 13% | 1484 |
| * The following programs had an N of less than 20 and were not shown: STAR+PLUS Amerigroup, STAR+PLUS Cigna-HealthSpring, STAR+PLUS Molina, STAR+PLUS Superior, STAR+PLUS United HealthCare |
Table 56. Can choose or change their roommate (if living in a group setting and has a roommate)
Bar chart
Table
| Program | Yes | No | N |
|---|---|---|---|
| NCI-AD Weighted Average | 22% | 78% | 739 |
| * The following programs had an N of less than 20 and were not shown: STAR+PLUS Amerigroup, STAR+PLUS Molina, STAR+PLUS United HealthCare, Overall State Average |
Tables 57. Can get up and go to bed when they want to
Bar chart
Table
| Program | Yes, always, or almost always | Somedays, sometimes | No, never | N |
|---|---|---|---|---|
| STAR+PLUS Amerigroup | 94% | 5% | 1% | 256 |
| STAR+PLUS Cigna-HealthSpring | 76% | 15% | 9% | 206 |
| STAR+PLUS Molina | 84% | 9% | 7% | 247 |
| STAR+PLUS Superior | 79% | 13% | 8% | 265 |
| STAR+PLUS United HealthCare | 97% | 2% | 1% | 225 |
| Overall State Average | 85% | 9% | 5% | 1199 |
| NCI-AD Weighted Average | 92% | 6% | 2% | 10057 |
Tables 58. Can eat their meals when they want to
Bar chart
Table
| Program | Yes, always, or almost always | Somedays, sometimes | No, never | N |
|---|---|---|---|---|
| STAR+PLUS Amerigroup | 93% | 4% | 3% | 261 |
| STAR+PLUS Cigna-HealthSpring | 77% | 14% | 9% | 206 |
| STAR+PLUS Molina | 84% | 8% | 8% | 246 |
| STAR+PLUS Superior | 80% | 10% | 11% | 266 |
| STAR+PLUS United HealthCare | 95% | 4% | 0% | 223 |
| Overall State Average | 86% | 8% | 7% | 1202 |
| NCI-AD Weighted Average | 90% | 5% | 5% | 10050 |
Self Direction
Table 59. Uses self-directed supports option
Information may only come from existing records
Bar chart
Table
| Program | Yes | No | N |
|---|---|---|---|
| STAR+PLUS Amerigroup | 19% | 81% | 314 |
| STAR+PLUS Cigna-HealthSpring | 12% | 88% | 258 |
| STAR+PLUS Molina | 6% | 94% | 308 |
| STAR+PLUS Superior | 7% | 93% | 308 |
| STAR+PLUS United HealthCare | 14% | 86% | 309 |
| Overall State Average | 11% | 89% | 1497 |
| NCI-AD Weighted Average | 39% | 61% | 11585 |
Table 60. Can choose or change their services
Question changed in 2021-22; proxy respondents were allowed for this question
Bar chart
Table
| Program | Yes, all services | Sometimes, or some services | No | N |
|---|---|---|---|---|
| STAR+PLUS Amerigroup | 65% | 19% | 17% | 262 |
| STAR+PLUS Cigna-HealthSpring | 76% | 9% | 15% | 220 |
| STAR+PLUS Molina | 75% | 8% | 16% | 259 |
| STAR+PLUS Superior | 73% | 13% | 14% | 260 |
| STAR+PLUS United HealthCare | 57% | 34% | 9% | 261 |
| Overall State Average | 69% | 17% | 14% | 1262 |
| NCI-AD Weighted Average | 76% | 13% | 11% | 10199 |
Table 61. Can choose or change when and how often they receive services
Proxy respondents were allowed for this question
Bar chart
Table
| Program | Yes, all services | Sometimes, or some services | No | N |
|---|---|---|---|---|
| STAR+PLUS Amerigroup | 63% | 17% | 20% | 256 |
| STAR+PLUS Cigna-HealthSpring | 75% | 7% | 18% | 214 |
| STAR+PLUS Molina | 68% | 10% | 22% | 259 |
| STAR+PLUS Superior | 67% | 15% | 18% | 260 |
| STAR+PLUS United HealthCare | 50% | 36% | 14% | 265 |
| Overall State Average | 64% | 17% | 19% | 1254 |
| NCI-AD Weighted Average | 71% | 15% | 14% | 10144 |
Table 62. Can choose or change the people who provide paid supports if wants
Proxy respondents were allowed for this question
Bar chart
Table
| Program | Yes, all services | Sometimes, or some services | No | N |
|---|---|---|---|---|
| STAR+PLUS Amerigroup | 86% | 7% | 7% | 179 |
| STAR+PLUS Cigna-HealthSpring | 96% | 2% | 2% | 185 |
| STAR+PLUS Molina | 94% | 1% | 6% | 198 |
| STAR+PLUS Superior | 95% | 2% | 3% | 221 |
| STAR+PLUS United HealthCare | 87% | 9% | 4% | 171 |
| Overall State Average | 92% | 4% | 4% | 954 |
| NCI-AD Weighted Average | 79% | 7% | 14% | 6616 |
Satisfaction
Table 63. Services help them live the life they want
New question in 2021-2022
Bar chart
Table
| Program | Yes | No | N |
|---|---|---|---|
| STAR+PLUS Amerigroup | 88% | 12% | 233 |
| STAR+PLUS Cigna-HealthSpring | 92% | 8% | 193 |
| STAR+PLUS Molina | 91% | 9% | 228 |
| STAR+PLUS Superior | 89% | 11% | 255 |
| STAR+PLUS United HealthCare | 92% | 8% | 212 |
| Overall State Average | 90% | 10% | 1121 |
| NCI-AD Weighted Average | 89% | 11% | 8688 |
Table 64. Case manager/care coordinator changes too often
New question in 2021-2022
Bar chart
Table
| Program | Yes | No | N |
|---|---|---|---|
| STAR+PLUS Amerigroup | 28% | 72% | 149 |
| STAR+PLUS Cigna-HealthSpring | 37% | 63% | 151 |
| STAR+PLUS Molina | 40% | 60% | 150 |
| STAR+PLUS Superior | 46% | 54% | 175 |
| STAR+PLUS United HealthCare | 24% | 76% | 169 |
| Overall State Average | 37% | 63% | 794 |
| NCI-AD Weighted Average | 31% | 69% | 6060 |
Table 65. Paid support staff change too often
Bar chart
Table
| Program | Yes | Sometimes | No | N |
|---|---|---|---|---|
| STAR+PLUS Amerigroup | 8% | 10% | 81% | 153 |
| STAR+PLUS Cigna-HealthSpring | 11% | 4% | 86% | 159 |
| STAR+PLUS Molina | 7% | 4% | 89% | 170 |
| STAR+PLUS Superior | 10% | 5% | 85% | 199 |
| STAR+PLUS United HealthCare | 9% | 7% | 84% | 129 |
| Overall State Average | 9% | 6% | 85% | 810 |
| NCI-AD Weighted Average | 13% | 12% | 75% | 5521 |
Table 66. Likes where they live
Bar chart
Table
| Program | Yes | In-between, most of the time | No | N |
|---|---|---|---|---|
| STAR+PLUS Amerigroup | 82% | 9% | 10% | 260 |
| STAR+PLUS Cigna-HealthSpring | 90% | 4% | 5% | 207 |
| STAR+PLUS Molina | 79% | 10% | 11% | 247 |
| STAR+PLUS Superior | 88% | 5% | 8% | 266 |
| STAR+PLUS United HealthCare | 82% | 8% | 9% | 225 |
| Overall State Average | 84% | 7% | 9% | 1205 |
| NCI-AD Weighted Average | 83% | 8% | 9% | 10645 |
Table 67. Reasons does not like where they live (if does not always live where they live)
Bar chart
Table
| Program | Accessibility of house/ building | Feels unsafe in/dislikes neighborhood | Feels unsafe in residence | Residence/ building needs repair/upkeep | Doesn’t feel like home | Layout/size of residence/ building | Problems with neighbors/ housemates/other residents | Problems with staff | Insufficient amount/type of staff | Wants more independence/ control | Wants more privacy | Wants to be closer to family/friends | Feels isolated from community/ feels lonely | Affordability/Cost of housing | Other | N |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| STAR+PLUS Amerigroup | 4% | 27% | 17% | 21% | 10% | 12% | 17% | 4% | 0% | 4% | 12% | 4% | 4% | 0% | 27% | 48 |
| STAR+PLUS Molina | 8% | 10% | 6% | 24% | 10% | 20% | 2% | 8% | 0% | 8% | 8% | 6% | 2% | 8% | 45% | 51 |
| STAR+PLUS Superior | 9% | 30% | 24% | 39% | 15% | 12% | 24% | 12% | 6% | 3% | 12% | 15% | 9% | 15% | 39% | 33 |
| STAR+PLUS United HealthCare | 18% | 18% | 15% | 35% | 10% | 0% | 10% | 10% | 2% | 15% | 5% | 12% | 5% | 2% | 38% | 40 |
| Overall State Average | 9% | 20% | 15% | 29% | 11% | 12% | 13% | 9% | 2% | 7% | 9% | 9% | 5% | 7% | 39% | 192 |
| NCI-AD Weighted Average | 9% | 16% | 10% | 16% | 15% | 9% | 12% | 9% | 4% | 9% | 9% | 8% | 6% | 7% | 33% | 1989 |
Table 68. Wants to live somewhere else
Bar chart
Table
| Program | No | Maybe | Yes | N |
|---|---|---|---|---|
| STAR+PLUS Amerigroup | 64% | 2% | 33% | 261 |
| STAR+PLUS Cigna-HealthSpring | 74% | 4% | 22% | 205 |
| STAR+PLUS Molina | 63% | 6% | 32% | 247 |
| STAR+PLUS Superior | 69% | 5% | 25% | 263 |
| STAR+PLUS United HealthCare | 67% | 12% | 21% | 223 |
| Overall State Average | 67% | 6% | 27% | 1199 |
| NCI-AD Weighted Average | 68% | 9% | 23% | 10479 |
Table 69. Where person would prefer to live (if wants to live somewhere else)
Question responses changed in 2021-2022
Bar chart
Table
| Program | Different kind of home | Live independently | With or closer to family | In a different neighborhood | A different type of geography or climate | Other | N |
|---|---|---|---|---|---|---|---|
| STAR+PLUS Amerigroup | 47% | 11% | 14% | 20% | 8% | 26% | 93 |
| STAR+PLUS Cigna-HealthSpring | 44% | 2% | 4% | 17% | 7% | 48% | 54 |
| STAR+PLUS Molina | 55% | 11% | 7% | 15% | 14% | 30% | 92 |
| STAR+PLUS Superior | 44% | 11% | 18% | 19% | 12% | 25% | 81 |
| STAR+PLUS United HealthCare | 26% | 12% | 15% | 15% | 12% | 46% | 74 |
| Overall State Average | 45% | 10% | 12% | 17% | 11% | 32% | 394 |
| NCI-AD Weighted Average | 33% | 15% | 12% | 17% | 20% | 22% | 3569 |
Table 70. Paid support staff do things the way they want them done
Bar chart
Table
| Program | Yes, all paid support workiers, always, or almost always | Some, or usually | No, never or rarely | N |
|---|---|---|---|---|
| STAR+PLUS Amerigroup | 87% | 11% | 2% | 164 |
| STAR+PLUS Cigna-HealthSpring | 94% | 4% | 2% | 163 |
| STAR+PLUS Molina | 92% | 8% | 1% | 184 |
| STAR+PLUS Superior | 92% | 6% | 2% | 214 |
| STAR+PLUS United HealthCare | 89% | 10% | 1% | 141 |
| Overall State Average | 91% | 7% | 2% | 866 |
| NCI-AD Weighted Average | 85% | 12% | 4% | 5908 |
Table 71. Usually likes how they spend their time during the day
Bar chart
Table
| Program | No, never | Somedays, or sometimes | Yes, always, or almost always | N |
|---|---|---|---|---|
| STAR+PLUS Amerigroup | 8% | 27% | 65% | 256 |
| STAR+PLUS Cigna-HealthSpring | 9% | 26% | 65% | 205 |
| STAR+PLUS Molina | 11% | 23% | 66% | 246 |
| STAR+PLUS Superior | 10% | 30% | 60% | 263 |
| STAR+PLUS United HealthCare | 5% | 39% | 57% | 223 |
| Overall State Average | 9% | 29% | 62% | 1193 |
| NCI-AD Weighted Average | 9% | 27% | 64% | 9928 |
Technology
Table 72. Has access to the internet
New question in 2021-22; proxy respondents were allowed for this question
Bar charts
Table
| Program | Yes | Sometimes | No | N |
|---|---|---|---|---|
| STAR+PLUS Amerigroup | 63% | 1% | 36% | 311 |
| STAR+PLUS Cigna-HealthSpring | 56% | 1% | 43% | 256 |
| STAR+PLUS Molina | 58% | 1% | 41% | 305 |
| STAR+PLUS Superior | 59% | 1% | 40% | 304 |
| STAR+PLUS United HealthCare | 73% | 0% | 27% | 308 |
| Overall State Average | 62% | 1% | 37% | 1484 |
| NCI-AD Weighted Average | 64% | 2% | 34% | 12364 |
Table 73. Frequency with which people use the internet
New question in 2021-22; proxy respondents were allowed for this question
Bar charts
Table
| Program | Daily | Several times a week | Several times a month | Several times a year | Don’t use it at all | N |
|---|---|---|---|---|---|---|
| STAR+PLUS Amerigroup | 58% | 11% | 3% | 4% | 24% | 197 |
| STAR+PLUS Cigna-HealthSpring | 38% | 21% | 8% | 3% | 30% | 145 |
| STAR+PLUS Molina | 53% | 17% | 7% | 2% | 21% | 177 |
| STAR+PLUS Superior | 49% | 12% | 7% | 1% | 31% | 180 |
| STAR+PLUS United HealthCare | 43% | 10% | 7% | 4% | 36% | 225 |
| Overall State Average | 49% | 13% | 6% | 2% | 29% | 924 |
| NCI-AD Weighted Average | 58% | 14% | 6% | 2% | 19% | 8098 |
Table 74. Always has a stable internet connection
New question in 2021-22; proxy respondents were allowed for this question
Bar charts
Table
| Program | Always Works | Sometimes works | Rarely or never wrks | N |
|---|---|---|---|---|
| STAR+PLUS Amerigroup | 83% | 17% | 0% | 182 |
| STAR+PLUS Cigna-HealthSpring | 81% | 18% | 1% | 141 |
| STAR+PLUS Molina | 78% | 21% | 1% | 170 |
| STAR+PLUS Superior | 81% | 18% | 1% | 171 |
| STAR+PLUS United HealthCare | 88% | 11% | 0% | 214 |
| Overall State Average | 82% | 17% | 1% | 878 |
| NCI-AD Weighted Average | 85% | 13% | 1% | 7644 |
Table 75. Has talked to health professionals using video conference/telehealth
New question in 2021-22; Proxy respondents were allowed for this question
Bar charts
Table
| Program | Yes | No | N |
|---|---|---|---|
| STAR+PLUS Amerigroup | 57% | 43% | 309 |
| STAR+PLUS Cigna-HealthSpring | 62% | 38% | 254 |
| STAR+PLUS Molina | 59% | 41% | 306 |
| STAR+PLUS Superior | 55% | 45% | 307 |
| STAR+PLUS United HealthCare | 69% | 31% | 309 |
| Overall State Average | 60% | 40% | 1485 |
| NCI-AD Weighted Average | 43% | 57% | 12171 |
Access to Needed Equipment
Table 76. Need for grab bars in the bathroom or elsewhere in their home
Proxy respondents were allowed for this question
Bar chart
Table
| Program | Needs | Has but needs change or update | Has and does not need change or update | Does not need | N |
|---|---|---|---|---|---|
| STAR+PLUS Amerigroup | 18% | 10% | 50% | 22% | 311 |
| STAR+PLUS Cigna-HealthSpring | 18% | 9% | 63% | 11% | 257 |
| STAR+PLUS Molina | 29% | 6% | 48% | 18% | 305 |
| STAR+PLUS Superior | 19% | 3% | 60% | 18% | 304 |
| STAR+PLUS United HealthCare | 19% | 9% | 56% | 16% | 307 |
| Overall State Average | 21% | 7% | 55% | 18% | 1484 |
| NCI-AD Weighted Average | 11% | 5% | 65% | 20% | 13100 |
Table 77. Need for other bathroom modifications
Proxy respondents were allowed for this question
Bar chart
Table
| Program | Needs | Has but needs change or update | Has and does not need change or update | Does not need | N |
|---|---|---|---|---|---|
| STAR+PLUS Amerigroup | 17% | 12% | 29% | 42% | 307 |
| STAR+PLUS Cigna-HealthSpring | 24% | 8% | 47% | 21% | 257 |
| STAR+PLUS Molina | 24% | 5% | 40% | 31% | 307 |
| STAR+PLUS Superior | 15% | 8% | 42% | 35% | 304 |
| STAR+PLUS United HealthCare | 15% | 7% | 28% | 51% | 307 |
| Overall State Average | 18% | 8% | 37% | 37% | 1482 |
| NCI-AD Weighted Average | 12% | 4% | 41% | 43% | 12720 |
Table 78. Need for a shower chair
Proxy respondents were allowed for this question
Bar chart
Table
| Program | Needs | Has but needs change or update | Has and does not need change or update | Does not need | N |
|---|---|---|---|---|---|
| STAR+PLUS Amerigroup | 11% | 20% | 49% | 21% | 309 |
| STAR+PLUS Cigna-HealthSpring | 17% | 16% | 54% | 13% | 257 |
| STAR+PLUS Molina | 17% | 9% | 55% | 20% | 304 |
| STAR+PLUS Superior | 16% | 8% | 62% | 13% | 308 |
| STAR+PLUS United HealthCare | 10% | 18% | 56% | 16% | 308 |
| Overall State Average | 14% | 13% | 56% | 17% | 1486 |
| NCI-AD Weighted Average | 7% | 6% | 63% | 24% | 12618 |
Table 79. Need for a specialized bed
Proxy respondents were allowed for this question
Bar chart
Table
| Program | Needs | Has but needs change or update | Has and does not need change or update | Does not need | N |
|---|---|---|---|---|---|
| STAR+PLUS Amerigroup | 13% | 10% | 24% | 54% | 308 |
| STAR+PLUS Cigna-HealthSpring | 20% | 9% | 22% | 50% | 256 |
| STAR+PLUS Molina | 15% | 5% | 23% | 57% | 306 |
| STAR+PLUS Superior | 18% | 7% | 18% | 57% | 306 |
| STAR+PLUS United HealthCare | 12% | 11% | 24% | 52% | 305 |
| Overall State Average | 16% | 8% | 22% | 55% | 1481 |
| NCI-AD Weighted Average | 8% | 4% | 25% | 62% | 12782 |
Table 80. Need for a ramp (either inside or outside of their residence)
Proxy respondents were allowed for this question
Bar chart
Table
| Program | Needs | Has but needs change or update | Has and does not need change or update | Does not need | N |
|---|---|---|---|---|---|
| STAR+PLUS Amerigroup | 11% | 8% | 28% | 54% | 309 |
| STAR+PLUS Cigna-HealthSpring | 16% | 4% | 29% | 50% | 256 |
| STAR+PLUS Molina | 13% | 4% | 18% | 65% | 303 |
| STAR+PLUS Superior | 10% | 6% | 29% | 55% | 307 |
| STAR+PLUS United HealthCare | 11% | 10% | 37% | 42% | 308 |
| Overall State Average | 12% | 6% | 28% | 54% | 1483 |
| NCI-AD Weighted Average | 7% | 3% | 29% | 60% | 12762 |
Table 81. Need for other home modifications
Proxy respondents were allowed for this question
Bar chart
Table
| Program | Needs | Has but needs change or update | Has and does not need change or update | Does not need | N |
|---|---|---|---|---|---|
| STAR+PLUS Amerigroup | 15% | 6% | 3% | 77% | 239 |
| STAR+PLUS Cigna-HealthSpring | 18% | 1% | 2% | 79% | 217 |
| STAR+PLUS Molina | 13% | 3% | 2% | 82% | 165 |
| STAR+PLUS Superior | 13% | 2% | 0% | 84% | 218 |
| STAR+PLUS United HealthCare | 8% | 3% | 2% | 88% | 302 |
| Overall State Average | 13% | 3% | 2% | 83% | 1141 |
| NCI-AD Weighted Average | 11% | 3% | 13% | 73% | 5525 |
Table 82. Need for a wheelchair
Proxy respondents were allowed for this question
Bar chart
Table
| Program | Needs | Has but needs change or update | Has and does not need change or update | Does not need | N |
|---|---|---|---|---|---|
| STAR+PLUS Amerigroup | 11% | 20% | 30% | 39% | 307 |
| STAR+PLUS Cigna-HealthSpring | 19% | 13% | 32% | 36% | 257 |
| STAR+PLUS Molina | 11% | 12% | 32% | 45% | 306 |
| STAR+PLUS Superior | 12% | 11% | 31% | 45% | 305 |
| STAR+PLUS United HealthCare | 4% | 20% | 38% | 39% | 310 |
| Overall State Average | 11% | 15% | 32% | 42% | 1485 |
| NCI-AD Weighted Average | 5% | 6% | 32% | 56% | 12868 |
Table 83. Need for a scooter
Proxy respondents were allowed for this question
Bar chart
Table
| Program | Needs | Has but needs change or update | Has and does not need change or update | Does not need | N |
|---|---|---|---|---|---|
| STAR+PLUS Amerigroup | 22% | 7% | 4% | 66% | 307 |
| STAR+PLUS Cigna-HealthSpring | 19% | 2% | 5% | 73% | 251 |
| STAR+PLUS Molina | 21% | 0% | 3% | 75% | 302 |
| STAR+PLUS Superior | 14% | 2% | 7% | 77% | 305 |
| STAR+PLUS United HealthCare | 15% | 3% | 4% | 79% | 309 |
| Overall State Average | 18% | 3% | 5% | 75% | 1474 |
| NCI-AD Weighted Average | 9% | 2% | 8% | 82% | 12713 |
Table 84. Need for a walker
Proxy respondents were allowed for this question
Bar chart
Table
| Program | Needs | Has but needs change or update | Has and does not need change or update | Does not need | N |
|---|---|---|---|---|---|
| STAR+PLUS Amerigroup | 5% | 19% | 35% | 41% | 306 |
| STAR+PLUS Cigna-HealthSpring | 12% | 12% | 51% | 25% | 257 |
| STAR+PLUS Molina | 12% | 11% | 40% | 38% | 304 |
| STAR+PLUS Superior | 8% | 11% | 49% | 31% | 306 |
| STAR+PLUS United HealthCare | 3% | 17% | 41% | 39% | 309 |
| Overall State Average | 8% | 14% | 43% | 35% | 1482 |
| NCI-AD Weighted Average | 4% | 6% | 52% | 38% | 12927 |
Table 85. Need for hearing aids
Proxy respondents were allowed for this question
Bar chart
Table
| Program | Needs | Has but needs change or update | Has and does not need change or update | Does not need | N |
|---|---|---|---|---|---|
| STAR+PLUS Amerigroup | 11% | 6% | 5% | 78% | 306 |
| STAR+PLUS Cigna-HealthSpring | 21% | 4% | 9% | 66% | 252 |
| STAR+PLUS Molina | 15% | 6% | 4% | 75% | 301 |
| STAR+PLUS Superior | 20% | 6% | 8% | 66% | 301 |
| STAR+PLUS United HealthCare | 10% | 5% | 9% | 76% | 306 |
| Overall State Average | 16% | 5% | 7% | 72% | 1466 |
| NCI-AD Weighted Average | 8% | 4% | 11% | 77% | 12598 |
Table 86. Need for glasses
Proxy respondents were allowed for this question
Bar chart
Table
| Program | Needs | Has but needs change or update | Has and does not need change or update | Does not need | N |
|---|---|---|---|---|---|
| STAR+PLUS Amerigroup | 6% | 39% | 28% | 27% | 306 |
| STAR+PLUS Cigna-HealthSpring | 11% | 26% | 41% | 22% | 254 |
| STAR+PLUS Molina | 12% | 25% | 41% | 21% | 298 |
| STAR+PLUS Superior | 12% | 23% | 41% | 24% | 300 |
| STAR+PLUS United HealthCare | 5% | 30% | 39% | 25% | 306 |
| Overall State Average | 10% | 28% | 38% | 24% | 1464 |
| NCI-AD Weighted Average | 6% | 15% | 58% | 21% | 12584 |
Table 87. Need for personal emergency response system (PERS)
Proxy respondents were allowed for this question
Bar chart
Tables
| Program | Needs | Has but needs change or update | Has and does not need change or update | Does not need | N |
|---|---|---|---|---|---|
| STAR+PLUS Amerigroup | 14% | 11% | 42% | 34% | 309 |
| STAR+PLUS Cigna-HealthSpring | 17% | 9% | 44% | 30% | 253 |
| STAR+PLUS Molina | 14% | 7% | 38% | 41% | 302 |
| STAR+PLUS Superior | 13% | 3% | 48% | 36% | 300 |
| STAR+PLUS United HealthCare | 19% | 5% | 43% | 34% | 307 |
| Overall State Average | 15% | 6% | 43% | 36% | 1471 |
| NCI-AD Weighted Average | 11% | 3% | 42% | 43% | 12608 |
Table 88. Need for an oxygen machine
Proxy respondents were allowed for this question
Bar chart
Table
| Program | Needs | Has but needs change or update | Has and does not need change or update | Does not need | N |
|---|---|---|---|---|---|
| STAR+PLUS Amerigroup | 4% | 4% | 18% | 75% | 308 |
| STAR+PLUS Cigna-HealthSpring | 8% | 3% | 12% | 77% | 255 |
| STAR+PLUS Molina | 7% | 2% | 17% | 74% | 304 |
| STAR+PLUS Superior | 5% | 2% | 13% | 79% | 305 |
| STAR+PLUS United HealthCare | 3% | 2% | 14% | 81% | 306 |
| Overall State Average | 5% | 2% | 15% | 77% | 1478 |
| NCI-AD Weighted Average | 2% | 1% | 15% | 81% | 12609 |
Table 89. Need for other equipment
Proxy respondents were allowed for this question
Bar chart
Table
| Program | Needs | Has but needs change or update | Has and does not need change or update | Does not need | N |
|---|---|---|---|---|---|
| STAR+PLUS Amerigroup | 23% | 9% | 7% | 61% | 243 |
| STAR+PLUS Cigna-HealthSpring | 23% | 4% | 5% | 68% | 208 |
| STAR+PLUS Molina | 16% | 6% | 10% | 68% | 179 |
| STAR+PLUS Superior | 16% | 3% | 9% | 72% | 234 |
| STAR+PLUS United HealthCare | 11% | 6% | 3% | 79% | 297 |
| Overall State Average | 17% | 5% | 7% | 70% | 1161 |
| NCI-AD Weighted Average | 11% | 5% | 19% | 64% | 5807 |
Medications
Table 90. Knows what prescription medications are for
Bar charts
Tables
| Program | Yes | In-between, or some medications | No | N |
|---|---|---|---|---|
| STAR+PLUS Amerigroup | 80% | 14% | 7% | 259 |
| STAR+PLUS Cigna-HealthSpring | 65% | 14% | 21% | 204 |
| STAR+PLUS Molina | 78% | 10% | 12% | 248 |
| STAR+PLUS Superior | 67% | 16% | 17% | 266 |
| STAR+PLUS United HealthCare | 75% | 16% | 9% | 224 |
| Overall State Average | 73% | 14% | 13% | 1201 |
| NCI-AD Weighted Average | 86% | 9% | 5% | 9730 |
Table 91. Takes medication to help feel less sad or depressed
Proxy respondents were allowed for this question.
Bar charts
Tables
| Program | Yes | No | N |
|---|---|---|---|
| STAR+PLUS Amerigroup | 50% | 50% | 305 |
| STAR+PLUS Cigna-HealthSpring | 51% | 49% | 251 |
| STAR+PLUS Molina | 41% | 59% | 298 |
| STAR+PLUS Superior | 48% | 52% | 303 |
| STAR+PLUS United HealthCare | 48% | 52% | 304 |
| Overall State Average | 47% | 53% | 1461 |
| NCI-AD Weighted Average | 41% | 59% | 11913 |
Healthcare
Table 92. Has access to mental health services if they want them
Bar chart
Table
| Program | Yes | Sometimes | No | N |
|---|---|---|---|---|
| STAR+PLUS Amerigroup | 83% | 1% | 15% | 229 |
| STAR+PLUS Cigna-HealthSpring | 74% | 0% | 26% | 190 |
| STAR+PLUS Molina | 80% | 0% | 20% | 221 |
| STAR+PLUS Superior | 73% | 3% | 23% | 241 |
| STAR+PLUS United HealthCare | 86% | 4% | 10% | 199 |
| Overall State Average | 79% | 2% | 19% | 1080 |
| NCI-AD Weighted Average | 89% | 1% | 10% | 8807 |
Table 93. Can get an appointment to see or talk to their primary care doctor when they need to
Proxy respondents were allowed for this question
Bar chart
Table
| Program | Yes,always | Usually | No, only sometimes or rarely | N |
|---|---|---|---|---|
| STAR+PLUS Amerigroup | 83% | 9% | 8% | 306 |
| STAR+PLUS Cigna-HealthSpring | 85% | 10% | 5% | 254 |
| STAR+PLUS Molina | 86% | 9% | 6% | 298 |
| STAR+PLUS Superior | 78% | 8% | 14% | 301 |
| STAR+PLUS United HealthCare | 80% | 12% | 9% | 308 |
| Overall State Average | 82% | 9% | 9% | 1467 |
| NCI-AD Weighted Average | 83% | 12% | 6% | 12510 |
Table 94. Went to the emergency room for any reason in the past 12 months
Proxy respondents were allowed for this question
Bar chart
Table
| Program | Yes | No | N |
|---|---|---|---|
| STAR+PLUS Amerigroup | 48% | 52% | 308 |
| STAR+PLUS Cigna-HealthSpring | 40% | 60% | 257 |
| STAR+PLUS Molina | 39% | 61% | 307 |
| STAR+PLUS Superior | 42% | 58% | 307 |
| STAR+PLUS United HealthCare | 44% | 56% | 309 |
| Overall State Average | 43% | 57% | 1488 |
| NCI-AD Weighted Average | 39% | 61% | 12558 |
Table 95. Has gone to the emergency room in the past 12 months due to falling or losing balance
Proxy respondents were allowed for this question
Bar chart
Table
| Program | Yes | No | N |
|---|---|---|---|
| STAR+PLUS Amerigroup | 30% | 70% | 147 |
| STAR+PLUS Cigna-HealthSpring | 33% | 67% | 104 |
| STAR+PLUS Molina | 22% | 78% | 120 |
| STAR+PLUS Superior | 24% | 76% | 125 |
| STAR+PLUS United HealthCare | 35% | 65% | 137 |
| Overall State Average | 28% | 72% | 633 |
| NCI-AD Weighted Average | 30% | 70% | 4817 |
Table 96. Has gone to the emergency room in the past 12 months due to tooth or mouth pain
Proxy respondents were allowed for this question
Bar chart
Table
| Program | Yes | No | N |
|---|---|---|---|
| STAR+PLUS Amerigroup | 5% | 95% | 146 |
| STAR+PLUS Cigna-HealthSpring | 1% | 99% | 101 |
| STAR+PLUS Molina | 3% | 97% | 119 |
| STAR+PLUS Superior | 2% | 98% | 126 |
| STAR+PLUS United HealthCare | 3% | 97% | 137 |
| Overall State Average | 3% | 97% | 629 |
| NCI-AD Weighted Average | 2% | 98% | 4768 |
Table 97. Has gone to the emergency room in the past 12 months due to not being able to see their primary care physician
Proxy respondents were allowed for this question
Bar chart
Table
| Program | Yes | No | N |
|---|---|---|---|
| STAR+PLUS Amerigroup | 21% | 79% | 146 |
| STAR+PLUS Cigna-HealthSpring | 13% | 87% | 100 |
| STAR+PLUS Molina | 12% | 88% | 118 |
| STAR+PLUS Superior | 9% | 91% | 124 |
| STAR+PLUS United HealthCare | 13% | 87% | 137 |
| Overall State Average | 13% | 87% | 625 |
| NCI-AD Weighted Average | 8% | 92% | 4748 |
Table 98. Had a physical exam/wellness visit in the past 12 months
Proxy respondents were allowed for this question
Bar chart
Table
| Program | Yes | No | N |
|---|---|---|---|
| STAR+PLUS Amerigroup | 71% | 29% | 302 |
| STAR+PLUS Cigna-HealthSpring | 79% | 21% | 255 |
| STAR+PLUS Molina | 78% | 22% | 299 |
| STAR+PLUS Superior | 83% | 17% | 298 |
| STAR+PLUS United HealthCare | 80% | 20% | 304 |
| Overall State Average | 79% | 21% | 1458 |
| NCI-AD Weighted Average | 84% | 16% | 12256 |
Table 99. Had a hearing exam in the past 12 months
Proxy respondents were allowed for this question
Bar chart
Table
| Program | Yes | No | N |
|---|---|---|---|
| STAR+PLUS Amerigroup | 16% | 84% | 305 |
| STAR+PLUS Cigna-HealthSpring | 23% | 77% | 254 |
| STAR+PLUS Molina | 21% | 79% | 304 |
| STAR+PLUS Superior | 25% | 75% | 303 |
| STAR+PLUS United HealthCare | 22% | 78% | 305 |
| Overall State Average | 22% | 78% | 1471 |
| NCI-AD Weighted Average | 32% | 68% | 11907 |
Table 100. Had a vision exam in the past 12 months
Proxy respondents were allowed for this question
Bar chart
Table
| Program | Yes | No | N |
|---|---|---|---|
| STAR+PLUS Amerigroup | 45% | 55% | 306 |
| STAR+PLUS Cigna-HealthSpring | 64% | 36% | 256 |
| STAR+PLUS Molina | 53% | 47% | 303 |
| STAR+PLUS Superior | 57% | 43% | 301 |
| STAR+PLUS United HealthCare | 51% | 49% | 308 |
| Overall State Average | 54% | 46% | 1474 |
| NCI-AD Weighted Average | 60% | 40% | 12140 |
Table 101. Had a dental visit in the past 12 months
Proxy respondents were allowed for this question
Bar chart
Table
| Program | Yes | No | N |
|---|---|---|---|
| STAR+PLUS Amerigroup | 42% | 58% | 309 |
| STAR+PLUS Cigna-HealthSpring | 44% | 56% | 253 |
| STAR+PLUS Molina | 48% | 52% | 303 |
| STAR+PLUS Superior | 62% | 38% | 305 |
| STAR+PLUS United HealthCare | 47% | 53% | 300 |
| Overall State Average | 50% | 50% | 1470 |
| NCI-AD Weighted Average | 45% | 55% | 11839 |
Table 102. Had a flu shot in the past 12 months
Proxy respondents were allowed for this question
Bar chart
Table
| Program | Yes | No | N |
|---|---|---|---|
| STAR+PLUS Amerigroup | 58% | 42% | 302 |
| STAR+PLUS Cigna-HealthSpring | 68% | 32% | 255 |
| STAR+PLUS Molina | 66% | 34% | 298 |
| STAR+PLUS Superior | 71% | 29% | 299 |
| STAR+PLUS United HealthCare | 68% | 32% | 308 |
| Overall State Average | 66% | 34% | 1462 |
| NCI-AD Weighted Average | 71% | 29% | 12191 |
Wellness
Table 103. Has access to healthy foods when they want them
Proxy respondents were allowed for this question
Bar chart
Table
| Program | Yes, often | Sometimes | No | N |
|---|---|---|---|---|
| STAR+PLUS Amerigroup | 87% | 8% | 5% | 305 |
| STAR+PLUS Cigna-HealthSpring | 86% | 9% | 5% | 255 |
| STAR+PLUS Molina | 82% | 12% | 6% | 303 |
| STAR+PLUS Superior | 89% | 9% | 2% | 303 |
| STAR+PLUS United HealthCare | 87% | 11% | 2% | 295 |
| Overall State Average | 87% | 10% | 4% | 1461 |
| NCI-AD Weighted Average | 86% | 10% | 4% | 12479 |
Table 104. Overall Health
Proxy respondents were allowed for this question
Bar chart
Table
| Program | Poor | Fair | Good | Very Good | Excellent | N |
|---|---|---|---|---|---|---|
| STAR+PLUS Amerigroup | 24% | 35% | 28% | 9% | 4% | 310 |
| STAR+PLUS Cigna-HealthSpring | 26% | 45% | 22% | 5% | 3% | 256 |
| STAR+PLUS Molina | 24% | 41% | 24% | 7% | 3% | 308 |
| STAR+PLUS Superior | 29% | 39% | 24% | 5% | 3% | 306 |
| STAR+PLUS United HealthCare | 20% | 38% | 29% | 10% | 2% | 309 |
| Overall State Average | 25% | 39% | 26% | 7% | 3% | 1489 |
| NCI-AD Weighted Average | 18% | 39% | 31% | 10% | 3% | 12815 |
Table 105. Health is better than 12 months ago
Proxy respondents were allowed for this question
Bar chart
Table
| Program | Much worse | Somewhat worse | About the same | Somewhat better | Much better | N |
|---|---|---|---|---|---|---|
| STAR+PLUS Amerigroup | 11% | 23% | 42% | 15% | 9% | 310 |
| STAR+PLUS Cigna-HealthSpring | 15% | 27% | 35% | 16% | 6% | 255 |
| STAR+PLUS Molina | 18% | 23% | 40% | 15% | 4% | 307 |
| STAR+PLUS Superior | 14% | 30% | 38% | 14% | 4% | 306 |
| STAR+PLUS United HealthCare | 8% | 33% | 40% | 12% | 7% | 309 |
| Overall State Average | 13% | 27% | 39% | 14% | 6% | 1487 |
| NCI-AD Weighted Average | 8% | 27% | 47% | 13% | 5% | 12714 |
Table 106. In the past 12 months, forget things more often than before
Proxy respondents were allowed for this question
Bar chart
Table
| Program | Yes | No | N |
|---|---|---|---|
| STAR+PLUS Amerigroup | 52% | 48% | 299 |
| STAR+PLUS Cigna-HealthSpring | 68% | 32% | 249 |
| STAR+PLUS Molina | 56% | 44% | 296 |
| STAR+PLUS Superior | 63% | 37% | 298 |
| STAR+PLUS United HealthCare | 55% | 45% | 298 |
| Overall State Average | 58% | 42% | 1440 |
| NCI-AD Weighted Average | 43% | 57% | 12136 |
Table 107. Has discussed forgetting things with a doctor or a nurse (if they have been forgetting things more often in the past 12 months)
Proxy respondents were allowed for this question
Bar chart
Table
| Program | Yes | No | N |
|---|---|---|---|
| STAR+PLUS Amerigroup | 54% | 46% | 153 |
| STAR+PLUS Cigna-HealthSpring | 68% | 32% | 168 |
| STAR+PLUS Molina | 63% | 37% | 165 |
| STAR+PLUS Superior | 60% | 40% | 186 |
| STAR+PLUS United HealthCare | 66% | 34% | 163 |
| Overall State Average | 61% | 39% | 835 |
| NCI-AD Weighted Average | 70% | 30% | 5400 |
Table 108. Often feels lonely
Bar chart
Table
| Program | Yes, often | Sometimes | Not often, never or almost never | N |
|---|---|---|---|---|
| STAR+PLUS Amerigroup | 24% | 36% | 41% | 259 |
| STAR+PLUS Cigna-HealthSpring | 30% | 29% | 40% | 205 |
| STAR+PLUS Molina | 28% | 22% | 50% | 247 |
| STAR+PLUS Superior | 24% | 34% | 42% | 265 |
| STAR+PLUS United HealthCare | 17% | 45% | 38% | 225 |
| Overall State Average | 24% | 33% | 42% | 1201 |
| NCI-AD Weighted Average | 20% | 35% | 45% | 9584 |
Affordability
Table 109. Ever had to skip meals due to financial worries
Proxy respondents were allowed for this question
Bar chart
Tables
| Program | Yes, often | Sometimes | No | N |
|---|---|---|---|---|
| STAR+PLUS Amerigroup | 3% | 9% | 89% | 307 |
| STAR+PLUS Cigna-HealthSpring | 6% | 7% | 87% | 255 |
| STAR+PLUS Molina | 4% | 9% | 87% | 302 |
| STAR+PLUS Superior | 4% | 10% | 86% | 306 |
| STAR+PLUS United HealthCare | 3% | 7% | 91% | 295 |
| Overall State Average | 4% | 9% | 88% | 1465 |
| NCI-AD Weighted Average | 5% | 6% | 89% | 12415 |
Safety
Tables 110. They or someone else has concerns about falling or being unstable
Proxy respondents were allowed for this question.
Bar chart
Table
| Program | No | Sometimes | Yes, often | N |
|---|---|---|---|---|
| STAR+PLUS Amerigroup | 33% | 16% | 50% | 310 |
| STAR+PLUS Cigna-HealthSpring | 26% | 12% | 61% | 257 |
| STAR+PLUS Molina | 32% | 9% | 59% | 307 |
| STAR+PLUS Superior | 28% | 14% | 58% | 308 |
| STAR+PLUS United HealthCare | 36% | 30% | 34% | 310 |
| Overall State Average | 31% | 16% | 53% | 1492 |
| NCI-AD Weighted Average | 46% | 18% | 37% | 13019 |
Tables 111. Has worked with someone to reduce risk of falls (if someone has concerns about them falling or being unstable)
Proxy respondents were allowed for this question.
Bar chart
Table
| Program | Yes | No | N |
|---|---|---|---|
| STAR+PLUS Amerigroup | 60% | 40% | 204 |
| STAR+PLUS Cigna-HealthSpring | 79% | 21% | 187 |
| STAR+PLUS Molina | 63% | 37% | 205 |
| STAR+PLUS Superior | 79% | 21% | 220 |
| STAR+PLUS United HealthCare | 82% | 18% | 197 |
| Overall State Average | 73% | 27% | 1013 |
| NCI-AD Weighted Average | 84% | 16% | 7083 |
Tables 112. Able to get to safety quickly in case of an emergency
Proxy respondents were allowed for this question.
Bar chart
Table
| Program | Yes | No | N |
|---|---|---|---|
| STAR+PLUS Amerigroup | 80% | 20% | 294 |
| STAR+PLUS Cigna-HealthSpring | 63% | 37% | 249 |
| STAR+PLUS Molina | 67% | 33% | 282 |
| STAR+PLUS Superior | 67% | 33% | 289 |
| STAR+PLUS United HealthCare | 72% | 28% | 293 |
| Overall State Average | 70% | 30% | 1407 |
| NCI-AD Weighted Average | 82% | 18% | 12179 |
Table 113. Knows who to talk to if they are mistreated or neglected
Bar chart
Table
| Program | Yes | Maybe, not sure | No | N |
|---|---|---|---|---|
| STAR+PLUS Amerigroup | 73% | 6% | 21% | 247 |
| STAR+PLUS Cigna-HealthSpring | 57% | 5% | 38% | 204 |
| STAR+PLUS Molina | 55% | 6% | 39% | 240 |
| STAR+PLUS Superior | 62% | 7% | 31% | 261 |
| STAR+PLUS United HealthCare | 65% | 12% | 23% | 220 |
| Overall State Average | 62% | 7% | 30% | 1172 |
| NCI-AD Weighted Average | 74% | 5% | 21% | 9896 |
Table 114. Are ever worried for the security of their personal belongings
Bar chart
Table
| Program | Yes, at least sometimes | No, never | N |
|---|---|---|---|
| STAR+PLUS Amerigroup | 22% | 78% | 257 |
| STAR+PLUS Cigna-HealthSpring | 15% | 85% | 206 |
| STAR+PLUS Molina | 17% | 83% | 246 |
| STAR+PLUS Superior | 22% | 78% | 265 |
| STAR+PLUS United HealthCare | 19% | 81% | 223 |
| Overall State Average | 20% | 80% | 1197 |
| NCI-AD Weighted Average | 15% | 85% | 10188 |
Table 115. Someone used or took their money without their permission in the past 12 months
Bar chart
Table
| Program | Yes | No | N |
|---|---|---|---|
| STAR+PLUS Amerigroup | 5% | 95% | 258 |
| STAR+PLUS Cigna-HealthSpring | 6% | 94% | 206 |
| STAR+PLUS Molina | 3% | 97% | 247 |
| STAR+PLUS Superior | 7% | 93% | 265 |
| STAR+PLUS United HealthCare | 3% | 97% | 222 |
| Overall State Average | 5% | 95% | 1198 |
| NCI-AD Weighted Average | 6% | 94% | 10050 |
Table 116. Feels safe around support staff
Bar chart
Table
| Program | Yes, all paid support workers, always | No, not all workers, or not always | N |
|---|---|---|---|
| STAR+PLUS Amerigroup | 98% | 2% | 164 |
| STAR+PLUS Cigna-HealthSpring | 98% | 2% | 163 |
| STAR+PLUS Molina | 97% | 3% | 185 |
| STAR+PLUS Superior | 97% | 3% | 214 |
| STAR+PLUS United HealthCare | 99% | 1% | 140 |
| Overall State Average | 98% | 2% | 866 |
| NCI-AD Weighted Average | 96% | 4% | 5949 |
Rights and Respect
Table 117. Gets information about services in their preferred language (if preferred language is not English)
Proxy respondents were allowed for this question
Bar chart
Table
| Program | Yes, all information | Some information | No | N |
|---|---|---|---|---|
| STAR+PLUS Amerigroup | 68% | 27% | 5% | 97 |
| STAR+PLUS Cigna-HealthSpring | 90% | 8% | 1% | 143 |
| STAR+PLUS Molina | 77% | 21% | 2% | 148 |
| STAR+PLUS Superior | 84% | 11% | 5% | 123 |
| STAR+PLUS United HealthCare | 67% | 26% | 7% | 70 |
| Overall State Average | 79% | 17% | 4% | 581 |
| NCI-AD Weighted Average | 84% | 9% | 7% | 3738 |
Table 118. Services and supports are delivered in a way that is respectful of their culture
New question in 2021-2022
Bar chart
Table
| Program | Yes | Sometimes or some services | No | N |
|---|---|---|---|---|
| STAR+PLUS Amerigroup | 98% | 1% | 1% | 242 |
| STAR+PLUS Cigna-HealthSpring | 97% | 2% | 1% | 196 |
| STAR+PLUS Molina | 96% | 2% | 2% | 228 |
| STAR+PLUS Superior | 95% | 4% | 2% | 256 |
| STAR+PLUS United HealthCare | 97% | 2% | 0% | 213 |
| Overall State Average | 96% | 2% | 1% | 1135 |
| NCI-AD Weighted Average | 96% | 3% | 1% | 9067 |
Table 119. Paid support staff treat them with respect
Bar chart
Table
| Program | Yes, all paid support workers, always or or almost always | Some, or usually | No, never or rarely | N |
|---|---|---|---|---|
| STAR+PLUS Amerigroup | 96% | 4% | 0% | 163 |
| STAR+PLUS Cigna-HealthSpring | 98% | 2% | 1% | 163 |
| STAR+PLUS Molina | 95% | 4% | 1% | 182 |
| STAR+PLUS Superior | 94% | 5% | 0% | 213 |
| STAR+PLUS United HealthCare | 94% | 4% | 2% | 141 |
| Overall State Average | 95% | 4% | 1% | 862 |
| NCI-AD Weighted Average | 92% | 7% | 1% | 5939 |
Table 120. Other ask before coming into their home/room (if living in a group setting)
Bar chart
Table
| Program | Yes, always | Usually, but not always | Sometimes, rarely, or never | N |
|---|---|---|---|---|
| Overall State Average | 69% | 9% | 22% | 31 |
| NCI-AD Weighted Average | 70% | 19% | 12% | 1537 |
| * The following programs had an N of less than 20 and were not shown: STAR+PLUS Amerigroup, STAR+PLUS Cigna-HealthSpring, STAR+PLUS Molina, STAR+PLUS Superior, STAR+PLUS United HealthCare |
Table 121. Able to lock doors to room (if living in a group setting)
Bar chart
Table
| Program | Yes | No | N |
|---|---|---|---|
| Overall State Average | 81% | 19% | 31 |
| NCI-AD Weighted Average | 59% | 41% | 1457 |
| * The following programs had an N of less than 20 and were not shown: STAR+PLUS Amerigroup, STAR+PLUS Cigna-HealthSpring, STAR+PLUS Molina, STAR+PLUS Superior, STAR+PLUS United HealthCare |
Table 122. Has enough privacy where lives (if living in a group setting)
Bar chart
Table
| Program | Yes, always | Usually, but not always | Sometimes, rarely, or never | N |
|---|---|---|---|---|
| Overall State Average | 84% | 3% | 13% | 31 |
| NCI-AD Weighted Average | 74% | 16% | 10% | 1544 |
| * The following programs had an N of less than 20 and were not shown: STAR+PLUS Amerigroup, STAR+PLUS Cigna-HealthSpring, STAR+PLUS Molina, STAR+PLUS Superior, STAR+PLUS United HealthCare |
Table 123. Can have visitors at any time (if living in a group setting)
Bar chart
Table
| Program | Yes | No | N |
|---|---|---|---|
| Overall State Average | 55% | 45% | 26 |
| NCI-AD Weighted Average | 71% | 29% | 1459 |
| * The following programs had an N of less than 20 and were not shown: STAR+PLUS Amerigroup, STAR+PLUS Cigna-HealthSpring, STAR+PLUS Molina, STAR+PLUS Superior, STAR+PLUS United HealthCare |
Table 124. Can get something to eat or grab a snack anytime they (if living in a group setting)
Bar chart
Table
| Program | Yes | No | N |
|---|---|---|---|
| Overall State Average | 81% | 19% | 32 |
| NCI-AD Weighted Average | 86% | 14% | 1506 |
| * The following programs had an N of less than 20 and were not shown: STAR+PLUS Amerigroup, STAR+PLUS Cigna-HealthSpring, STAR+PLUS Molina, STAR+PLUS Superior, STAR+PLUS United HealthCare |
Person-Centered Planning (State Optional Module)
Table 125. Involvement in making decisions about what is in the service plan
Newly reported in 2021-2022
Bar chart
Table
| Program | Very or fully involved | Somewhat | Very little | Not at all | N |
|---|---|---|---|---|---|
| STAR+PLUS Amerigroup | 76% | 22% | 1% | 1% | 74 |
| STAR+PLUS Cigna-HealthSpring | 84% | 12% | 4% | 0% | 81 |
| STAR+PLUS Molina | 86% | 14% | 0% | 0% | 83 |
| STAR+PLUS Superior | 82% | 14% | 0% | 5% | 65 |
| STAR+PLUS United HealthCare | 70% | 25% | 4% | 1% | 81 |
| Overall State Average | 80% | 17% | 1% | 2% | 384 |
| NCI-AD Weighted Average | 79% | 17% | 3% | 1% | 3018 |
Table 126. Service planning meeting took place at a time that was good for them
Newly reported in 2021-2022
Bar chart
Table
| Program | Yes | No | N |
|---|---|---|---|
| STAR+PLUS Amerigroup | 100% | 0% | 53 |
| STAR+PLUS Cigna-HealthSpring | 100% | 0% | 59 |
| STAR+PLUS Molina | 98% | 2% | 59 |
| STAR+PLUS Superior | 100% | 0% | 39 |
| STAR+PLUS United HealthCare | 98% | 2% | 58 |
| Overall State Average | 99% | 1% | 268 |
| NCI-AD Weighted Average | 99% | 1% | 2331 |
Table 127. Service planning meeting took place in a place that was good for them
Newly reported in 2021-2022
Bar chart
Table
| Program | Yes | No | N |
|---|---|---|---|
| STAR+PLUS Amerigroup | 100% | 0% | 53 |
| STAR+PLUS Cigna-HealthSpring | 97% | 3% | 59 |
| STAR+PLUS Molina | 98% | 2% | 58 |
| STAR+PLUS Superior | 100% | 0% | 40 |
| STAR+PLUS United HealthCare | 98% | 2% | 57 |
| Overall State Average | 99% | 1% | 267 |
| NCI-AD Weighted Average | 99% | 1% | 2328 |
Table 128. Service planning meeting included the people they wanted to be there
Newly reported in 2021-2022
Bar chart
Table
| Program | Yes | Some People | No | N |
|---|---|---|---|---|
| STAR+PLUS Amerigroup | 93% | 4% | 4% | 54 |
| STAR+PLUS Cigna-HealthSpring | 98% | 2% | 0% | 60 |
| STAR+PLUS Molina | 97% | 0% | 3% | 59 |
| STAR+PLUS Superior | 98% | 0% | 2% | 40 |
| STAR+PLUS United HealthCare | 95% | 2% | 4% | 57 |
| Overall State Average | 96% | 1% | 3% | 270 |
| NCI-AD Weighted Average | 97% | 1% | 2% | 2323 |
Table 129. People at the service planning meeting listened to needs and preferences
Newly reported in 2021-2022
Bar chart
Table
| Program | Completely | Mostly | Somewhat | Very little | Not at all | N |
|---|---|---|---|---|---|---|
| STAR+PLUS Amerigroup | 70% | 22% | 7% | 0% | 0% | 54 |
| STAR+PLUS Cigna-HealthSpring | 75% | 23% | 2% | 0% | 0% | 60 |
| STAR+PLUS Molina | 81% | 10% | 3% | 2% | 3% | 58 |
| STAR+PLUS Superior | 75% | 10% | 8% | 5% | 2% | 40 |
| STAR+PLUS United HealthCare | 79% | 17% | 2% | 0% | 2% | 58 |
| Overall State Average | 76% | 16% | 5% | 2% | 2% | 270 |
| NCI-AD Weighted Average | 72% | 21% | 5% | 1% | 0% | 2331 |
Table 130. Received a copy of the service plan after the service planning meeting
Newly reported in 2021-2022
Bar chart
Table
| Program | Yes | No | N |
|---|---|---|---|
| STAR+PLUS Amerigroup | 88% | 12% | 51 |
| STAR+PLUS Cigna-HealthSpring | 89% | 11% | 56 |
| STAR+PLUS Molina | 89% | 11% | 55 |
| STAR+PLUS Superior | 87% | 13% | 38 |
| STAR+PLUS United HealthCare | 73% | 27% | 49 |
| Overall State Average | 86% | 14% | 249 |
| NCI-AD Weighted Average | 90% | 10% | 2134 |
Table 131. Service plan reflects what was talked about at the service plan meeting
Newly reported in 2021-2022
Bar chart
Table
| Program | Yes, completely | Yes, in part | No | N |
|---|---|---|---|---|
| STAR+PLUS Amerigroup | 76% | 18% | 6% | 51 |
| STAR+PLUS Cigna-HealthSpring | 89% | 11% | 0% | 55 |
| STAR+PLUS Molina | 93% | 5% | 2% | 55 |
| STAR+PLUS Superior | 75% | 14% | 11% | 36 |
| STAR+PLUS United HealthCare | 79% | 17% | 4% | 53 |
| Overall State Average | 82% | 13% | 5% | 250 |
| NCI-AD Weighted Average | 85% | 13% | 2% | 2163 |
Table 132. Choices and preferences are reflected in current service plan
Bar chart
Table
| Program | Yes, completely | Yes, in part | No | N |
|---|---|---|---|---|
| STAR+PLUS Amerigroup | 74% | 24% | 3% | 72 |
| STAR+PLUS Cigna-HealthSpring | 81% | 16% | 3% | 75 |
| STAR+PLUS Molina | 87% | 11% | 1% | 79 |
| STAR+PLUS Superior | 84% | 9% | 7% | 56 |
| STAR+PLUS United HealthCare | 61% | 36% | 3% | 75 |
| Overall State Average | 78% | 18% | 3% | 357 |
| NCI-AD Weighted Average | 78% | 20% | 2% | 2793 |
Covid-19 Supplement (State Optional)
Table 133. Had to move due to COVID-19
Proxy respondents were allowed for this question
Bar chart
Table
| Program | No, did not have to move | Yes, permanently | Yes, temporarily and has not moved back to permanent residence | Yes, temporarily and moved back to permanent residence | Yes, unsure if temporary or permanent | N |
|---|---|---|---|---|---|---|
| STAR+PLUS Amerigroup | 98% | 1% | 0% | 1% | 0% | 311 |
| STAR+PLUS Cigna-HealthSpring | 99% | 0% | 1% | 0% | 0% | 253 |
| STAR+PLUS Molina | 97% | 1% | 0% | 1% | 0% | 304 |
| STAR+PLUS Superior | 98% | 1% | 0% | 0% | 0% | 307 |
| STAR+PLUS United HealthCare | 99% | 0% | 0% | 1% | 0% | 308 |
| Overall State Average | 98% | 1% | 0% | 1% | 0% | 1483 |
| NCI-AD Weighted Average | 97% | 1% | 0% | 1% | 0% | 11441 |
Table 134. There were changes to service and supports due to COVID-19
Proxy respondents were allowed for this question.
Bar chart
Table
| Program | Yes | No | N |
|---|---|---|---|
| STAR+PLUS Amerigroup | 26% | 74% | 312 |
| STAR+PLUS Cigna-HealthSpring | 24% | 76% | 254 |
| STAR+PLUS Molina | 26% | 74% | 305 |
| STAR+PLUS Superior | 24% | 76% | 303 |
| STAR+PLUS United HealthCare | 28% | 72% | 306 |
| Overall State Average | 25% | 75% | 1480 |
| NCI-AD Weighted Average | 31% | 69% | 10959 |
Table 135. Services and supports went back to how they were before COVID-19 (if there were changes due to COVID-19)
Proxy respondents were allowed for this question.
Bar chart
Table
| Program | Yes, all services have gone back to how they were before covid-19 | Some services have gone back | No, no services have gone back to how they were before covid-19 | Other | N |
|---|---|---|---|---|---|
| STAR+PLUS Amerigroup | 27% | 32% | 40% | 0% | 77 |
| STAR+PLUS Cigna-HealthSpring | 29% | 32% | 37% | 2% | 59 |
| STAR+PLUS Molina | 37% | 22% | 40% | 1% | 78 |
| STAR+PLUS Superior | 34% | 28% | 38% | 0% | 71 |
| STAR+PLUS United HealthCare | 31% | 32% | 37% | 0% | 87 |
| Overall State Average | 32% | 29% | 39% | 0% | 372 |
| NCI-AD Weighted Average | 40% | 32% | 28% | 1% | 3343 |
Table 136. Liked at least some of the changes to services and supports (if there were changes due to COVID-19)
Bar chart
Table
| Program | Yes | Some | No | N |
|---|---|---|---|---|
| STAR+PLUS Amerigroup | 30% | 15% | 55% | 67 |
| STAR+PLUS Cigna-HealthSpring | 43% | 10% | 47% | 49 |
| STAR+PLUS Molina | 31% | 18% | 51% | 65 |
| STAR+PLUS Superior | 16% | 13% | 70% | 61 |
| STAR+PLUS United HealthCare | 33% | 9% | 59% | 58 |
| Overall State Average | 28% | 14% | 58% | 300 |
| NCI-AD Weighted Average | 17% | 21% | 62% | 2527 |
Table 137. Was able to keep changes to services they liked
Bar chart
Table
| Program | Yes | Some | No | N |
|---|---|---|---|---|
| STAR+PLUS Amerigroup | 77% | 3% | 20% | 30 |
| STAR+PLUS Cigna-HealthSpring | 71% | 4% | 25% | 24 |
| STAR+PLUS Molina | 71% | 23% | 6% | 31 |
| STAR+PLUS United HealthCare | 73% | 14% | 14% | 22 |
| Overall State Average | 70% | 17% | 13% | 125 |
| NCI-AD Weighted Average | 52% | 34% | 13% | 907 |
| * The following programs had an N of less than 20 and were not shown: STAR+PLUS Superior |
Table 138. There were times when they did not have helped needed due to COVID-19
Proxy respondents were allowed for this question.
Bar chart
Table
| Program | Yes | Some | No | N |
|---|---|---|---|---|
| STAR+PLUS Amerigroup | 19% | 5% | 76% | 308 |
| STAR+PLUS Cigna-HealthSpring | 15% | 2% | 82% | 251 |
| STAR+PLUS Molina | 17% | 3% | 80% | 303 |
| STAR+PLUS Superior | 17% | 6% | 77% | 301 |
| STAR+PLUS United HealthCare | 17% | 8% | 75% | 306 |
| Overall State Average | 17% | 5% | 78% | 1469 |
| NCI-AD Weighted Average | 19% | 7% | 73% | 10895 |
Table 139. Staff did things to keep them healthy and safe from COVID-19 like wash their hands, wear a mask, or help sanitize surroundings
Proxy respondents were allowed for this question.
Bar chart
Table
| Program | Yes | Sometimes, some staff | No | N |
|---|---|---|---|---|
| STAR+PLUS Amerigroup | 94% | 2% | 4% | 310 |
| STAR+PLUS Cigna-HealthSpring | 95% | 3% | 2% | 255 |
| STAR+PLUS Molina | 97% | 1% | 2% | 299 |
| STAR+PLUS Superior | 95% | 2% | 3% | 300 |
| STAR+PLUS United HealthCare | 94% | 4% | 2% | 305 |
| Overall State Average | 95% | 2% | 3% | 1469 |
| NCI-AD Weighted Average | 93% | 4% | 3% | 10699 |
Table 140. Can get supplies to stay healthy and safe from COVID-19 like masks, or hand sanitizer
Proxy respondents were allowed for this question.
Bar chart
Table
| Program | Yes | Sometimes, some supplies | No | N |
|---|---|---|---|---|
| STAR+PLUS Amerigroup | 85% | 9% | 6% | 309 |
| STAR+PLUS Cigna-HealthSpring | 80% | 7% | 13% | 255 |
| STAR+PLUS Molina | 81% | 10% | 10% | 305 |
| STAR+PLUS Superior | 82% | 6% | 12% | 305 |
| STAR+PLUS United HealthCare | 86% | 9% | 4% | 307 |
| Overall State Average | 83% | 8% | 9% | 1481 |
| NCI-AD Weighted Average | 94% | 3% | 3% | 10916 |
Table 141. Received a COVID-19 vaccine
Proxy respondents were allowed for this question; note, booster shots were not available at the time survey was developed
Bar chart
Table
| Program | Yes, fully vaccinated | Yes, partially | No | N |
|---|---|---|---|---|
| STAR+PLUS Amerigroup | 75% | 3% | 22% | 312 |
| STAR+PLUS Cigna-HealthSpring | 78% | 2% | 20% | 257 |
| STAR+PLUS Molina | 81% | 2% | 17% | 306 |
| STAR+PLUS Superior | 81% | 3% | 17% | 308 |
| STAR+PLUS United HealthCare | 76% | 3% | 21% | 307 |
| Overall State Average | 78% | 3% | 19% | 1490 |
| NCI-AD Weighted Average | 82% | 2% | 16% | 11357 |
Table 142. Can get a COVID-19 vaccine if they want it (if they were not fully vaccinated)
Proxy respondents were allowed for this question
Bar chart
Table
| Program | Yes | No | N |
|---|---|---|---|
| STAR+PLUS Amerigroup | 84% | 16% | 74 |
| STAR+PLUS Cigna-HealthSpring | 80% | 20% | 54 |
| STAR+PLUS Molina | 96% | 4% | 55 |
| STAR+PLUS Superior | 86% | 14% | 56 |
| STAR+PLUS United HealthCare | 86% | 14% | 66 |
| Overall State Average | 87% | 13% | 305 |
| NCI-AD Weighted Average | 91% | 9% | 2052 |
Table 143. Were satisfied with the response of service providers during COVID-19
Proxy respondents were allowed for this question
Bar chart
Table
| Program | Yes | Sometimes, some providers | No | N |
|---|---|---|---|---|
| STAR+PLUS Amerigroup | 86% | 9% | 5% | 257 |
| STAR+PLUS Cigna-HealthSpring | 93% | 3% | 4% | 205 |
| STAR+PLUS Molina | 85% | 8% | 7% | 241 |
| STAR+PLUS Superior | 84% | 11% | 5% | 266 |
| STAR+PLUS United HealthCare | 80% | 15% | 4% | 223 |
| Overall State Average | 85% | 10% | 5% | 1192 |
| NCI-AD Weighted Average | 83% | 12% | 5% | 8423 |